4 — Troubleshooting services and connectivity
Alcatel-Lucent 5620 Service Aware Manager, Release 4-9
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
4 Clear the results from the previous diagnostic session from the Results tab, if
necessary.
5 Configure the parameters for the diagnostic session and run the diagnostic.
You can target the specific MAC address of a service site. Enter the target MAC
address of the specific site in the service that you want to ping.
Click on the Results tab to view the list of ping responses. Double-click on a row
in the list to view its details.
6 Review the results and assess whether the configuration meets the network
requirements.
In particular, review the results in the Return Code column. Table 4-2 lists the
displayed messages.
Table 4-2 MEF MAC Ping OAM diagnostic results
7 Review the diagnostic results and assess whether the configuration meets the
network requirements.
a If MEF MAC Ping diagnostics returned the expected results for the
configuration of your network, go to step 9 a in General Procedure 4.2.
Procedure 4-6 To measure frame transmission size on a service using
MTU Ping
1 Record the maximum frame transmission size for the service.
2 Choose Manage→Service Tunnels from the 5620 SAM main menu. The Manage
Service Tunnels form appears.
3 Filter to list only the source and destination routers of the service tunnel and click
on the Search button. The list of service tunnels appears.
4 Double-click on a service tunnel from the list. The Tunnel (Edit) form appears.
5 Click on the Tests tab button.
Note — MEF MAC Ping must run simultaneously in both directions
between the source and destination VPLS sites.
Displayed message (return code) Description
responseReceived (1) A response was received on the device to the OAM
diagnostic performed.
requestTimedOut (5) The OAM diagnostic could not be completed because
no reply was received within the allocated timeout
period.
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