9 — Troubleshooting 5620 SAM clients
9-4 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
Procedure 9-2 Problem: 5620 SAM client unable to communicate
with 5620 SAM server
Before you proceed, ensure that the following conditions are present.
• The 5620 SAM client points to the correct IP address and port of the server.
• The problem is not a network management domain LAN issue. See chapter 7
for more information.
• Firewalls between the 5620 SAM clients and the server are correctly configured
1 To check that the 5620 SAM client points to the correct IP address and port of the
server, open the nms-client.xml file using a text editor. The default file location
is installation_directory/nms/config.
where installation_directory is the directory in which the 5620 SAM client software is installed,
for example, /opt/5620sam/client
2 Verify the IP address of the server as specified by the ejbServerHost parameter.
3 Verify the server port as specified by the ejbServerPort parameter.
4 Modify the IP address and port values, if required.
5 Save the file, if required.
6 Perform Procedure 10-1 to check the server status. A client cannot connect to a
5620 SAM server that is not started.
7 If the server is started, compare the firewall and network configuration guidelines
in the 5620 SAM Planning Guide to with your network configuration to ensure that
it complies with the guidelines.
8 Contact your Alcatel-Lucent support representative if the problem persists.
Procedure 9-3 Problem: Delayed server response to client activity
Possible causes are:
• a congested LAN
• improperly sized platforms
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