9 — Troubleshooting 5620 SAM clients
Alcatel-Lucent 5620 Service Aware Manager, Release 9-9
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Procedure 9-7 Problem: I performed an action, such as saving a
configuration, but I cannot see any results
Possible causes are:
• Failed SNMP communication between the server and managed device. See
Procedure 10-8 for more information.
• Failed deployment of the configuration request.
1 For the 5620 SAM client, perform the following:
i Choose Administration→NE Maintenance→Deployment from the 5620 SAM
main menu.
The Deployment form opens with the Incomplete Deployments tab displayed.
Incomplete deployments are listed, and deployer, tag, state and other
information is displayed. The possible states for a deployment are:
• Deployed
• Not Deployed
• Pending
• Failed — Resource Unavailable. Failure occurred because one of the
resources required to apply the configuration is not present in the
5620 SAM database
• Failed — Configuration. Failure occurred because the configuration could
not be applied to the specified objects
• Failed — Partial. Failure occurred at deployment and some of the
configuration can been sent to the network
• Failed — Internal Error. Failure a occurred due to general error
conditions. Code is intended as a catch-all code for all other possible
errors
• Cancelled
• Postponed
You can also suspend or resume deployment retries by clicking on the
Suspend Retries or Resume Retries button. You can clear a deployment by
clicking on the Clear button. When you clear a deployer, no further attempt
is made to reconcile the network device status with the 5620 SAM database.
Affected objects should be resynchronized.
If a deployment is not sent to a managed device, the intended configuration
change is not made on the device.
ii Choose a failed deployment and click on the Properties button to view
additional information. The deployment properties form opens.
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