11 — Troubleshooting the 5620 SAM database
Alcatel-Lucent 5620 Service Aware Manager, Release 11-7
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Procedure 11-8 Problem: Unable to verify that Oracle database and
listener services are started
Oracle database and listener services are started by default on Windows PCs and Solaris
workstations. If you are unsure of the status of Oracle database and listener services,
perform the following.
1 Ensure that the database configuration is correct, as specified in the
5620 SAM | 5650 CPAM Installation and Upgrade Guide
2 Perform one of the following actions.
a On Windows PCs:
i Choose Start→Settings→Control Panel→Administrative
Tools→Services.
ii Scroll the list of services and verify that the
Oracleoracle_homeTNSListener, for example, OracleTNSListener, and
OracleServicename_of_db services, for example, OracleServicesamdb,
show a status of started and that the startup type is Automatic.
If the service has not started, right-click on the service name from the
services list and choose Start from the contextual menu. If the startup
type is set to Manual instead of Automatic, right-click on the service
name in the services list and choose Properties from the contextual
menu. Set the Startup type to Automatic.
b On Solaris platforms, use the client GUI status bar to view the database
status.
Procedure 11-9 Problem: Unable to verify status or version of the
database or Oracle proxy
Oracle proxy and database services are started by default on Windows PCs and Solaris
workstations. If you are not sure of the status of the installed database or the Oracle
proxy, perform the following on a PC or Solaris workstation.
1 Ensure that database configuration is correct, as specified in the
5620 SAM | 5650 CPAM Installation and Upgrade Guide.
2 Go to the installation_directory/install/config/samdb directory or folder
where installation_directory is the database installation directory; for example,
/opt/5620sam/samdb
3 Start oracleproxy.sh or oracleproxy.bat and pass the appropriate flag as a
parameter.
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