13 — Troubleshooting with Problems Encountered forms
Alcatel-Lucent 5620 Service Aware Manager, Release 13-3
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
13.2 Using Problems Encountered forms
The following procedures describe how to view additional information about a
problem in a Problems Encountered form and the information to collect before you
contact your technical support representative.
Procedure 13-1 To view additional problem information
1 Choose an entry in the Problems Encountered form.
2 Click on the Properties button. Figure 13-2 shows a form with the problem details.
Figure 13-2 Problems Encountered form details
3 Try to correct the problem based on the information provided. If you cannot
correct the problem, complete the procedure and perform Procedure 13-2.
4 Click on the Close button to close the details window.
5 If there is more than one problem, repeat steps 2 to 4.
6 Click on the Close button.
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