Alcatel-Lucent 5620 Service Aware Manager, Release xv
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Contents
Preface ix
5620 SAM documentation suite ...................................................................... ix
Procedure 1 To find the 5620 SAM user documentation......................... xi
Procedure 2 To view 5620 SAM Parameter Guide parameter
descriptions from the 5620 SAM User Guide ................................ xii
Prerequisites........................................................................................... xii
Conventions............................................................................................ xii
Procedures with options or substeps .............................................. xiii
Measurement Conventions ...........................................................xiv
Important information................................................................xiv
Troubleshooting overview
1 — Troubleshooting process 1-1
1.1 Troubleshooting process ............................................................... 1-2
Network maintenance ............................................................... 1-2
1.2 Troubleshooting problem-solving model............................................. 1-2
Establish a performance baseline ................................................. 1-2
Categorize the problem ............................................................. 1-3
Identify the root cause of the problem ........................................... 1-3
Plan corrective action and resolve the problem ................................ 1-4
Verify the solution to the problem ................................................ 1-4
1.3 Troubleshooting guidelines ............................................................ 1-4
1.4 Before you call support ................................................................ 1-5
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