Contents
xvi Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
2 — 5620 SAM troubleshooting 2-1
2.1 5620 SAM troubleshooting process.................................................... 2-2
Troubleshooting the managed-NE network....................................... 2-2
Troubleshooting the network management domain ............................ 2-3
2.2 5620 SAM troubleshooting tools....................................................... 2-4
OAM diagnostics ...................................................................... 2-4
Log files................................................................................ 2-4
2.3 Workflow for 5620 SAM troubleshooting............................................. 2-4
2.4 5620 SAM troubleshooting procedures ............................................... 2-8
Procedure 2-1 To collect the 5620 SAM log files ............................... 2-8
Troubleshooting the managed network
3 — Troubleshooting using network alarms 3-1
3.1 Troubleshooting using network alarms .............................................. 3-2
3.2 Workflow to troubleshoot using network alarms ................................... 3-2
3.3 Troubleshooting using network alarms procedures ................................ 3-3
Procedure 3-1 To view and sort alarms in the dynamic alarm list........... 3-3
Procedure 3-2 To view object alarms and aggregated object alarms....... 3-4
Procedure 3-3 To categorize alarms by object hierarchy ..................... 3-4
Procedure 3-4 To acknowledge alarms........................................... 3-8
Procedure 3-5 To determine probable cause and root cause using
alarm and affected object information.................................... 3-10
Procedure 3-6 To determine root cause using related objects ............. 3-12
3.4 Sample problems ....................................................................... 3-13
Troubleshooting a service equipment problem................................. 3-13
Procedure 3-7 To troubleshoot a service equipment problem .............. 3-14
Procedure 3-8 To clear alarms related to an equipment problem.......... 3-15
Troubleshooting an underlying port state problem ............................ 3-15
Procedure 3-9 To troubleshoot an underlying port state problem ......... 3-16
Procedure 3-10 To clear alarms related to an underlying port state
problem ......................................................................... 3-19
Troubleshooting a service configuration problem.............................. 3-20
Procedure 3-11 To troubleshoot a service configuration problem.......... 3-20
Procedure 3-12 To clear a Frame Size Problem (MTU Mismatch)
alarm ............................................................................ 3-21
3.5 Alarm description tables .............................................................. 3-23
4 — Troubleshooting services and connectivity 4-1
4.1 Troubleshooting services and connectivity.......................................... 4-2
STM OAM diagnostics for troubleshooting ........................................ 4-2
Sample network ...................................................................... 4-2
4.2 Workflow to troubleshoot a service or connectivity problem .................... 4-3
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