4 — Troubleshooting services and connectivity
Alcatel-Lucent 5620 Service Aware Manager, Release 4-5
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
If a VC ID has more than one unique Service ID, these services are involved in an
H-VPLS relationship.
a If there are no alarms on the H-VPLS service, go to step 5 in General
Procedure 4.2.
b If there are alarms on the H-VPLS service, see chapter 3 for more
information.
Procedure 4-2 To verify the operational and administrative states of
service components
1 Click on the Components tab button on the service (Edit) form.
2 Open the tree, or right-click on the sites and choose Properties from the
contextual menu. Review the states for the site using the Operational State and
Administrative State parameters.
3 Click on the L2 Access Interfaces, L3 Access Interfaces, and Mesh SDP Bindings or
Spoke SDP bindings tab buttons to review the operational and administrative
states for the remaining components of the service.
4 Use the operation and administrative states of the service components to choose
one of the following options:
a If the operational and administrative states for all service components are
Up, go to step 6 in General Procedure 4.2.
b If the operational state is Down and the administrative state is Up for one or
more service components, the 5620 SAM generates an alarm. You must
investigate the root problem on the underlying object. See chapter 3 for
more information.
c If the administrative state is Down for one or more service components,
change the administrative state to Up. Go to step 6.
5 If the service problem persists, another type of service problem may be present.
Perform the steps of the section 4.2 troubleshooting workflow.
6 If the workflow does not identify the problem with your service, contact your
Alcatel-Lucent technical support representative. See section 1.4 for more
information.
Note — An alarm on a service can propagate across the services in the
H-VPLS domain.
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