9 — Troubleshooting 5620 SAM clients
9-12 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
9.2 Troubleshooting client GUI issues
The following procedures describe how to troubleshoot client GUI-specific issues.
Procedure 9-9 Problem: 5620 SAM client GUI shuts down regularly
The 5620 SAM client GUI automatically shuts down under the following conditions:
• no activity on the GUI for a specified amount of time
• no communication between the GUI and the server for a specified amount of
time.
• when there is an communication error that causes problems between the
server and the client
1 Disable the GUI activity check, if required. Choose
Administration→Security→5620 SAM User Security from the 5620 SAM main menu.
The Security Management (Edit) form appears with the General tab selected.
2 Set the Client Timeout (minutes) parameter to 0 to disable the GUI inactivity
check. Alternately, you can configure a higher value for the parameter, to
increase the time that must pass before the client GUI is shut down due to
inactivity.
3 Click on the Apply button and close the form.
Procedure 9-10 Problem: Configuration change not displayed on
5620 SAM client GUI
The 5620 SAM supports the configuration of certain complex objects, such as services,
using a sequence of configuration forms and steps or templates. Additional
configuration forms and steps may be contained within the main, or parent,
configuration form. For example, when you configure a VLL service, a site configuration
form is contained within the main configuration form. In turn, an L2 interface
configuration form is contained within the site configuration form. Alternately, when
you use service templates, parent templates for site configuration must also be
configured.
Objects configured in contained configuration forms are not saved until the parent
configuration form is saved. For example, when you configure a VLL service, sites or L2
interfaces that you configure are not saved during service creation until the parent
configuration form is saved. You cannot view new objects or new object configurations
in other parts of the GUI, such as the equipment window, until the service is saved.
Note — Changing the OS clock setting on the server station can cause
communication problems on the client. If the server clock setting
changes significantly, the clients must log off and the server must be
restarted. Alcatel-Lucent recommends that the server OS clock be tied
to a synchronous timing source to eliminate time shifts that may lead to
polling and communication problems.
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