2 — 5620 SAM troubleshooting
2-8 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
4 Verify the solution.
2.4 5620 SAM troubleshooting procedures
Use the following procedures for general 5620 SAM network troubleshooting.
Procedure 2-1 To collect the 5620 SAM log files
Perform this procedure to collect the relevant log files for troubleshooting a 5620 SAM
database, server, or client problem.
1 If the problem is related to a 5620 SAM installation, perform the following steps.
i Collect the following files from the /tmp directory on Solaris or the C:\tmp
directory on Windows:
• 5620_SAM_component_Install_stderr.txt
• 5620_SAM_component_Install_stdout.txt
where component is the 5620 SAM component name, for example, dbconfig,
5620_SAM_5650_CPAM_Server, or Client
To collect problem information for technical support Procedure 13-2
Troubleshoot with the client activity log
To identify the user associated with a network problem Procedure 14-1
To identify the database activity for a user request Procedure 14-2
To identify the deployment results for a user request Procedure 14-3
To retrieve historical user logs Procedure 14-4
Problem Solution
(3 of 3)
Note — After a system restart, 5620 SAM log files are backed up to
directories that are named using a timestamp. A component that runs
for a long time can generate multiple log files. Before you restart a
5620 SAM component, ensure that there is sufficient disk space to store
the backed up log files.
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