Alcatel-Lucent 5620 - Page 37

2 — 5620 SAM troubleshooting
Alcatel-Lucent 5620 Service Aware Manager, Release 2-9
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
ii Navigate to the install_dir directory, where install_dir is the component
installation location, typically one of the following:
• database—/opt/5620sam/samdb/install on Solaris or
C:\5620sam\samdb\install on Windows
• main server—/opt/5620sam/server on Solaris or C:\5620sam\server on
Windows
• auxiliary server—/opt/5620sam/auxserver on Solaris or
C:\5620sam\auxserver on Windows
• single-user client or client delegate server—/opt/5620sam/client on
Solaris or C:\5620sam\client on Windows
iii Collect the following files from the install_dir directory:
• 5620_SAM_component.install.time.stderr.txt
• 5620_SAM_component.install.time.stdout.txt
• 5620_SAM_component_InstallLog.log
where
component is the 5620 SAM component name, for example, Database_Configurator, Server,
or Client
time is the installation start time
2 For a Solaris database problem that is not related to installation, collect the
following files:
• install_dir/admin/db_instance/bdump/alert_db_instance.log
• install_dir/admin/db_instance/proxy/OracleProxyLog.txt
• install_dir/config/dbconfig.properties
• all files with a .log extension in the following directories:
• install_dir
• install_dir/config
where
install_dir is the database installation location, typically /opt/5620sam/samdb/install
db_instance is the database instance name, typically samdb in a standalone deployment, or
samdb1 or samdb2 in a redundant deployment
3 For a Windows database problem that is not related to installation, collect the
following files:
• install_dir\admin\db_instance\bdump\alert_db_instance.log
• install_dir\admin\db_instance\proxy\OracleProxyLog.txt
• install_dir\config\dbconfig.properties
• all files in the following directories that have a .log extension:
• install_dir
• install_dir\config
where
install_dir is the database installation location, typically C:\5620sam\samdb\install
db_instance is the database instance name, typically samdb
Aug 2010
AAAD
8.0 R4