3 — Troubleshooting using network alarms
3-4 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
Right-click on any column heading in the dynamic alarm list. The alarm count
appears at the top of the contextual menu.
Procedure 3-2 To view object alarms and aggregated object alarms
You can use the navigation tree to view object alarm status, and aggregated alarm
status for parent objects. See the 5620 SAM User Guide for more information about the
relationship between objects, related alarms, and aggregated alarms.
Consider the following:
• When an aggregated alarm is indicated, and no object alarm is seen for any
child object, change the view of the equipment tree.
• An aggregated alarm may not appear in the selected view from the navigation
tree. For example, with the Equipment drop-down menu selected, a critical
alarm aggregated against the device object may appear. However, no object
below the device object has a critical alarm. That is because the critical alarm
is aggregated from the network view of the router. The alarm is based on the
entire object, but the equipment view shows a subset of the entire object.
1 From the navigation tree, view alarms against objects. Alarms in circles are
aggregated alarms. Alarms in squares are object alarms.
2 Right click on the object in the navigation tree and choose Properties from the
contextual menu. The properties form appears.
3 Click on the Faults tab.
4 View object alarms from the Object Alarms tab button. View aggregated alarms
against a parent object from the Aggregated Alarms tab button.
To view the object on which the aggregated alarm was raised:
i Choose an alarm from the aggregated alarms list.
ii Click on the View Alarm button. The Alarm Info form appears.
iii Click on the View Alarmed Object button. The properties form for the object
appears.
Procedure 3-3 To categorize alarms by object hierarchy
1 In the alarm window, click on the Object Type column to sort the alarms
alphabetically according to object type. If required, resize the column width to
display the full text.
2 Scroll through the dynamic alarm list to locate the object type that is the lowest
level in the network managed object hierarchy. Level 1 is the highest level, as
listed in Table 3-1.
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