9 — Troubleshooting 5620 SAM clients
Alcatel-Lucent 5620 Service Aware Manager, Release 9-11
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Procedure 9-8 Problem: Device configuration backup not occurring
1 Use the 5620 SAM client to check the device database backup settings. Choose
Administration→NE Maintenance→Backup/Restore from the 5620 SAM main
menu. The Backup/Restore form opens with the Backup/Restore Policy tab
displayed.
2 Click on the Backup/Restore Status tab button. The managed devices are listed
and backup and restore status information is displayed.
3 Select the device and click on the Properties button. The NE Backup/Restore
Status form opens with the General tab displayed.
4 View the information in the Backup Status panel. A Backup State other than
Successful may indicate a communication problem or a backup policy
configuration error.
5 Ensure that the device configuration file and the associated index file are saved
on the device and available for backup. Click on the Configuration Saves tab
button, and ensure that the Config Save State indicator reads Success.
See the appropriate device operating-system documentation for more
information.
6 Click on the Backups tab button to view a list of backup operations that are
currently in progress. A backup operation disappears from the list after it
completes.
7 Click on the Faults tab to view additional troubleshooting information.
8 Close the NE Backup/Restore Status form.The Backup/Restore form is displayed.
9 Use the information obtained from the NE Backup/Restore Status form to check
the backup policy configuration, if required. Click on the Backup/Restore Policy
tab button.
10 Select the backup policy for the device and click on the Properties button. The
Backup Policy (Edit) form opens with the General tab displayed.
11 Ensure that the policy is assigned to the device.
i Click on the Backup/Restore Policy Assignment tab button.
ii If required, configure a filter and click on the OK button.
iii Move the device to the Assigned Sites list if it is not there by selecting the
site from the Unassigned Sites list and clicking on the right-arrow button.
iv Click on the Apply button to save changes, as required.
12 Click on the General tab button.
13 Verify the parameter settings and modify, if required.
14 Click on the OK button to save the changes and close the form.
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