Alcatel-Lucent 5620 - Of 5620 SAM Server Status

10 — Troubleshooting 5620 SAM server issues
10-2 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
10.1 Troubleshooting 5620 SAM server issues procedures
The procedures in this chapter describe how to troubleshoot 5620 SAM server
issues.
Procedure 10-1 Problem: Cannot start a 5620 SAM server, or unsure
of 5620 SAM server status
The 5620 SAM main or auxiliary server startup script provides server status indicators
that include the following:
• how long the server has been running
• the used and available memory
• the database connectivity status
• 5620 SAM license capacity
1 Log in to the 5620 SAM server as an administrator.
2 Open a console window.
3 To check the status of a 5620 SAM main server, perform the following steps.
i If the 5620 SAM main server is installed on Solaris, enter the following at the
CLI prompt:
path/nms/bin/nmsserver.bash appserver_status ↵
where
path is the 5620 SAM server installation location, typically opt/5620sam/server
The general 5620 SAM server application status is displayed.
ii If the 5620 SAM main server is installed on Solaris, enter the following at the
CLI prompt:
path/nms/bin/nmsserver.bash nms_status ↵
where
path is the 5620 SAM server installation location, typically opt/5620sam/server
Detailed 5620 SAM server information is displayed.
Note — 5620 SAM server statistics collection is a useful
troubleshooting tool for memory-, alarm-, and SNMP-related issues
on the 5620 SAM servers. See the 5620 SAM Statistics Management
Guide for more information.
Note — If the 5620 SAM server is installed on Solaris, you must log in as
the samadmin user.
Aug 2010
AAAD
8.0 R4