4 — Troubleshooting services and connectivity
4-12 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
If there is no configuration problem with the SAPs, the service problem
is related to the MAC addresses. The MAC address problem could be
caused by the:
• ACL MAC filter excluding the required MAC address
• external customer equipment
b If the Service Site Ping fails, there is a loss of connectivity between the two
sites.
i Log in to one of the sites using the CLI.
ii Enter the following command:
ping <destination_site_ip_address> ↵
where <destination_site_ip_address> is the address of the other site in
the route
If the CLI IP ping passes, go to step 9 b ii of the section 4.2
troubleshooting workflow.
6 Use the CLI to verify that the IP address of the destination site is in the routing
table for the originating site by entering:
show router route-table ↵
If the IP address for the destination site is not in the routing table for the
originating site, there is an L3 or L2 problem.
i Verify that the appropriate protocols are enabled and operational on the two
sites.
ii Verify the administrative and operational states of the underlying L2
equipment, for example, ports and cards.
7 If the service problem persists, another type of service problem may be present.
Perform the steps of the section 4.2 troubleshooting workflow.
8 If the troubleshooting workflow does not identify the problem with your service,
contact your Alcatel-Lucent technical support representative. See section 1.4 for
more information.
Procedure 4-8 To verify the end-to-end connectivity of a service
tunnel using Tunnel Ping
1 Choose Manage→Service Tunnels from the 5620 SAM main menu. The Manage
Service Tunnels form appears.
2 Filter to list only the source and destination routers of the service tunnel and click
on the Search button. The list of service tunnels appears.
3 Double-click on a service tunnel from the list. The Tunnel (Edit) form appears.
4 Click on the Tests tab button.
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