4 — Troubleshooting services and connectivity
Alcatel-Lucent 5620 Service Aware Manager, Release 4-11
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
3 Choose Service→Create Service Site Ping from the Create contextual menu. The
Service site ping create form appears with the General tab button selected.
4 Configure the parameters for the diagnostic session and run the diagnostic.
The originating service tunnel for the Service Site Ping is from site ID
10.1.200.51/32 to site ID 10.1.200.53/32, the other end of the service using the
network in Figure 4-1.
Click on the Results tab to view the list of trace responses. Double-click on a row
in the list to view its details.
5 Review the diagnostic results and assess whether the configuration meets the
network requirements.
Table 4-3 lists the displayed messages.
Table 4-3 Service Site Ping OAM diagnostic results
a If the Service Site ping passes, the routes between the two sites are complete
and in an operational state. If the MAC Ping performed in Procedure 4-4
failed:
i Investigate the status of the two SAPs used for the circuit.
ii Correct the configuration issue related to the SAPs, if required.
Note — You must use the Service Site Ping diagnostic to test the
service in both directions for the connection.
Displayed message Description
Sent - Request Timeout The request timed out with a reply.
Sent - Request Terminated The request was not sent because the diagnostic
was terminated by the operator.
Sent - Reply Received The request was sent and a successful reply
message was received.
Not Sent - Non-Existent Service-ID The configured service ID does not exist.
Not Sent - Non-Existent SDP for Service There is no SDP for the service tested.
Not Sent - SDP For Service Down The SDP for the service is down.
Not Sent - Non-Existent Service Egress Label There is a service label mismatch between the
originator and the responder.
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