9 — Troubleshooting 5620 SAM clients
Alcatel-Lucent 5620 Service Aware Manager, Release 9-13
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
The 5620 SAM displays a dialog box to indicate that configured objects in a
configuration form are not saved until the parent configuration forms are saved.
Procedure 9-11 Problem: List or search function takes too long to
complete
You can perform simple listings or complex searches using the Manage menu on the
5620 SAM main menu to query the database for information about services, customers,
and other managed entities.
Depending on the type of information and the number of entries returned, a list or
search operation may take considerable time to complete. As a general rule,
Alcatel-Lucent recommends that you use filters to restrict the number of items in a list
or search operation to 10 000 or fewer.
See the 5620 SAM User Guide for information about the 5620 SAM client GUI list and
search functionality. See the 5620 SAM Planning Guide for information about 5620 SAM
scalability and system capacity guidelines.
Procedure 9-12 Problem: Cannot select certain menu options or
cannot save certain configurations
The 5620 SAM allows the administrator to restrict access to parts of the GUI, or restrict
the ability of a user to configure objects or save configurations. Check with your
administrator to determine your permissions and scope of command.
When an administrator changes user or user group permissions from the 5620 SAM
security menus, the changes take effect immediately and determine the actions that a
user can perform from the client GUI.
As well, the license key must enable the appropriate software module to perform a
certain function. For example, if the 5620 SAM-P module is not installed or licensed,
you cannot use the GUI to create a service. See Procedure 10-9 for more information
about viewing license keys to determine what modules are installed.
Procedure 9-13 Problem: Cannot clear alarms using 5620 SAM client
GUI
If you cannot clear alarms, there may be an underlying database issue. Collect the logs
outlined in Procedure 2-1 and contact your Alcatel-Lucent support representative.
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