2 — 5620 SAM troubleshooting
2-4 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
2.2 5620 SAM troubleshooting tools
The 5620 SAM supports the use of OAM diagnostic tools and event logs to help
identify the root cause of a network or network management problem.
OAM diagnostics
The 5620 SAM supports configurable in-band and out-of-band, packet-based OAM
diagnostic tools to troubleshoot your network service. See “STM OAM diagnostics
for troubleshooting” in section 4.1 for more information.
Log files
You can use log files to help troubleshoot your network.
The 5620 SAM log files can consume large amounts of disk space when a system
runs for a long period with significant activity. Ensure that the contents of the various
log directories are backed up on a regular basis. See the 5620 SAM Maintenance
Guide for more information about how to perform routine 5620 SAM system
maintenance. See Procedure 2-1 for information about collecting 5620 SAM log
files.
2.3 Workflow for 5620 SAM troubleshooting
The following is the high-level sequence of actions to perform with respect to the
problem-solving model described in section 1.2.
1 Establish an operational baseline for your network. See the 5620 SAM Maintenance
Guide for more information.
2 When a problem occurs, identify the type of problem. Table 2-1 lists and describes
the 5620 SAM troubleshooting types.
Table 2-1 5620 SAM general troubleshooting type descriptions
Note — The event log files may be overwritten or removed when you
restart a 5620 SAM station.
Type Example problems
Managed NE network
• Operational issue with the network managed by 5620 SAM
• Alarms raised on network objects and services
• Problems on services with no associated alarms
• Topology maps indicate problems
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