2 — 5620 SAM troubleshooting
Alcatel-Lucent 5620 Service Aware Manager, Release 2-5
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
3 Identify the root cause of the problem and plan corrective action.
a For a managed-network problem, perform one of the following procedures:
• 3.2 to investigate and resolve alarm conditions on a network object or
customer service
• 4.2 to detect and resolve problems on customer services that have no
associated alarms
b For a network management domain problem, use Table 2-2 to identify the
appropriate troubleshooting procedure for the problem.
Network management domain • A domain, connectivity, platform, or configuration problem
• Network management domain and LAN troubleshooting
• Platform troubleshooting
• 5620 SAM GUI and OSS client software issues
• 5620 SAM main or auxiliary server software issues
• 5620 SAM database and Oracle software issues
• Warning messages related to configuration
• Problems Encountered form displayed in client GUI
• 5620 SAM user session or NE deployment problems
Note — See chapter 5 for information about using topology maps to
monitor and troubleshoot the managed network.
Type Example problems
(2 of 2)
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