2 — 5620 SAM troubleshooting
2-6 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
Table 2-2 5620 SAM network management problems
Problem Solution
General
To collect the 5620 SAM log files Procedure 2-1
Troubleshooting network management LAN problems
Problem: All network management domain PCs and workstations are experiencing
performance degradation
Procedure 7-1
Problem: Lost connectivity to one or more network management domain PCs or
workstations
Procedure 7-2
Problem: Another machine can be pinged, but some functions are unavailable Procedure 7-3
Problem: Packet size and fragmentation issues Procedure 7-4
Troubleshooting Solaris and Windows platforms
Problem: Slow processing on a Solaris workstation and CPU peaks Procedure 8-1
Problem: Slow performance on a Solaris workstation, but no spike or peak in the
CPU
Procedure 8-2
Problem: There is excess disk activity on my Solaris platform Procedure 8-3
Problem: There is not enough swap space added or the Solaris platform is disk
bound
Procedure 8-4
General information about troubleshooting the Windows platform Section 8.2
Troubleshooting 5620 SAM client GUIs and client OSS applications
Problem: Delayed server response to client activity Procedure 9-3
Problem: Unable to print from Solaris platform client Procedure 9-5
Problem: Cannot place newly discovered device in managed state Procedure 9-6
Problem: I performed an action, such as saving a configuration, but I cannot see
any results
Procedure 9-7
Problem: Device configuration backup not occurring Procedure 9-8
Problem: 5620 SAM client unable to communicate with 5620 SAM server Procedure 9-2
Problem: Cannot start 5620 SAM client, or error message during client startup Procedure 9-1
Problem: Cannot view 5620 SAM alarms using 5620 NM client Procedure 9-4
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