2 — 5620 SAM troubleshooting
Alcatel-Lucent 5620 Service Aware Manager, Release 2-7
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Problem: 5620 SAM client GUI shuts down regularly Procedure 9-9
Problem: Configuration change not displayed on 5620 SAM client GUI Procedure 9-10
Problem: List or search function takes too long to complete Procedure 9-11
Problem: Cannot select certain menu options or cannot save certain configurations Procedure 9-12
Problem: Cannot open user documentation from 5620 SAM client GUI Procedure 9-14
Troubleshooting 5620 SAM server issues
Problem: Cannot manage new devices Procedure 10-9
Problem: A 5620 SAM server cannot be reached over a network Procedure 10-5
Problem: Excessive 5620 SAM server-to-client response time Procedure 10-6
Problem: Cannot start a 5620 SAM server, or unsure of 5620 SAM server status Procedure 10-1
Problem: All SNMP traps from managed devices are arriving at one 5620 SAM
server, or no SNMP traps are arriving
Procedure 10-8
Problem: Cannot discover more than one device, or device resynchronization fails Procedure
10-10
Problem: A 5620 SAM server starts up, and then quickly shuts down Procedure 10-3
Problem: Unable to receive alarms on the 5620 NM from the 5620 SAM Procedure
10-13
Problem: Unable to receive alarms on the 5620 SAM, or alarm performance is
degraded
Procedure 10-7
Problem: 5620 SAM server and database not communicating Procedure 10-2
Problem: Statistics are rolling over too quickly Procedure
10-12
Problem: Slow or failed resynchronization with network devices Procedure
10-11
Troubleshooting the 5620 SAM database
Problem: My database is running out of disk space Procedure 11-1
Problem: A short database backup interval is creating database performance
issues
Procedure 11-2
Problem: I need to immediately restore a backed-up database to recover from a
catastrophic problem
Procedure 11-3
Problem: I need to restore a database Procedure 11-4
Problem: The database restore fails with a no backup sets error Procedure 11-5
Problem: Database redundancy is not working Procedure 11-6
Problem: Primary or standby database is down Procedure 11-7
Problem: Unable to verify that Oracle database and listener services are started Procedure 11-8
Problem: Unable to verify status or version of the database or Oracle proxy Procedure 11-9
Troubleshoot using the GUI warning messages
To respond to a warning message Procedure 12-1
Troubleshoot with Problem Encountered forms
To view additional problem information Procedure 13-1
Problem Solution
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