4 — Troubleshooting services and connectivity
4-6 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
Procedure 4-3 To verify the FIB configuration
This procedure describes how to verify the connectivity of customer equipment on the
service tunnel.
1 Click on the L2 Access Interfaces tab button on the Services (Edit) form. A list of
L2 access interfaces appears.
2 Double-click on a row in the list. The L2 Access Interface form appears.
3 Click on the Forwarding Control tab button.
4 Click on the FIB Entries tab button.
5 Click on the Resync button.
a If there is a list of FIB entries, confirm the number of entries with the
customer configuration requirement. If the configuration meets the
customer requirement, go to step 7 in General Procedure 4.2.
b If there are no FIB entries, there is a configuration problem with the
customer equipment or the connection from the equipment to the service
tunnel.
i Confirm that the 5620 SAM service configuration aligns with the
customer requirements.
ii Confirm that there are no problems with the customer equipment and
associated configuration.
6 If the service problem persists, another type of service problem may be present.
Perform the steps of the section 4.2 troubleshooting workflow.
7 If the workflow does not identify the problem with your service, contact your
Alcatel-Lucent technical support representative. See section 1.4 for more
information.
Procedure 4-4 To verify connectivity for all egress points in a service
using MAC Ping and MAC Trace
1 Choose Tools→Service Test Manager (STM) from the 5620 SAM main menu. The
Manage Tests form appears.
2 Click on the Create button.
3 Choose L2 Service→Create MAC Ping from the Create contextual menu. The MAC
Ping create form appears with the General tab button selected.
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