3 — Troubleshooting using network alarms
Alcatel-Lucent 5620 Service Aware Manager, Release 3-3
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
6 If there is an equipment down alarm, use the equipment view of the navigation
tree for more information and check the physical connections to the port. See
Procedure 3-8.
7 View related object information if the root cause is not found on the affected
object. See Procedure 3-6.
8 Use the alarm description tables, alarm statistics, and the database of historical
alarms, if required, to help interpret the data and troubleshoot network
problems.
3.3 Troubleshooting using network alarms procedures
Use the following procedures to troubleshoot network problems using alarms.
Procedure 3-1 To view and sort alarms in the dynamic alarm list
Monitor the dynamic alarm list in the 5620 SAM alarm window and attempt to address
alarms in the order that they are raised.
1 In the alarm window, click on the Alarm Table tab button to display the dynamic
alarm list. Figure 3-1 shows the dynamic alarm list.
Figure 3-1 Dynamic alarm list
2 Click on the First Time Detected column heading to sort the alarms in ascending
order according to the first time the alarm was raised.
Multiple alarms received at approximately the same time indicate that the alarms
may be correlated and may have a common root cause. Review the alarms in the
order in which they are received. The alarm types, severity, and probable causes
may provide the first indication of the root cause of the problem.
3 Before you start to deal with each alarm systematically, determine the total alarm
count so that you can track your alarm-clearing progress.
Correlated
alarm status
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