4 — Troubleshooting services and connectivity
Alcatel-Lucent 5620 Service Aware Manager, Release 4-13
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
5 Click on the Tunnel Ping tab button.
6 Click on the Create button. The Tunnel Ping (Create) form appears with the
General tab button displayed. The form displays information about the circuit
being tested, including the originating tunnel ID.
7 Configure the parameters for the diagnostic session as follows.
• The Return Tunnel parameter must specify the return tunnel ID number,
because the tunnels are unidirectional.
• From the Test Parameters tab button, the Forwarding Class parameter must
specify the forwarding class for the service tunnel. Make sure that the
forwarding classes for the service tunnels map to the QoS parameters
configured for customer services, such as VLL.
• The Number of Test Probes and Probe Interval parameters must be configured
to send multiple probes.
8 Run the diagnostic. Set the diagnostic configuration for a Tunnel Ping from site ID
10.1.200.51/32 to site ID 10.1.200.53/32 using the network in Figure 4-1, by
specifying the return ID of the tunnel you want to test.
Click on the Results tab to view the list of trace responses. Double-click on a row
in the list to view its details. Double-click on the entry in the Tunnel Ping results
form to view the diagnostic details.
9 Review the diagnostic results and assess whether the configuration meets the
network requirements.
Table 4-4 lists the displayed messages.
Note — You must use the Tunnel Ping diagnostic to test the service in
both directions for the connection.
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