2 — 5620 SAM troubleshooting
2-10 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
4 For a Solaris main or auxiliary server problem that is not related to installation,
collect all files with a .log extension in the following directories:
• install_dir/nms/log
• install_dir/nms/jboss/server/default/log
• install_dir/nms/jboss/server/jms/log
where install_dir is the server installation location, typically /opt/5620sam/server for a main
server, and /opt/5620sam/auxserver for an auxiliary server
5 For a Windows main server problem that is not related to installation, collect all
files with a .log extension in the following directories:
• install_dir\nms\log
• install_dir\nms\jboss\server\default\log
• install_dir\nms\jboss\server\jms\log
where install_dir is the server installation location, typically C:\5620sam\server
6 For a Solaris single-user client or client delegate server problem that is not related
to installation, collect the following files:
• install_dir/nms/config/nms-client.xml
• all files and subdirectories in the install_dir/nms/log/client directory
where install_dir is the client software installation location, typically /opt/5620sam/client
7 For a Windows single-user client problem that is not related to installation, collect
the following files:
• install_dir\nms\config\nms-client.xml
• all files and subdirectories in the install_dir\nms\log\client directory
where install_dir is the client software installation location, typically C:\5620sam\client
8 If required, you can run the getDebugFiles.bash utility on a Solaris station to
collect a comprehensive group of troubleshooting log files for use by
Alcatel-Lucent technical support.
i Log in to the 5620 SAM server station as the root user.
ii Open a console window on the 5620 SAM server station.
iii Navigate to the 5620 SAM server binary directory, typically
/opt/5620sam/server/nms/bin directory.
iv Enter the following at the CLI prompt:
# getDebugFiles.bash ↵
v Log in to the 5620 SAM database station as the root user.
vi Open a console window on the 5620 SAM database station.
vii Navigate to the 5620 SAM database binary directory, typically
/opt/5620sam/samdb/install directory.
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