2 — 5620 SAM troubleshooting
Alcatel-Lucent 5620 Service Aware Manager, Release 2-11
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
viii Enter the following at the CLI prompt:
# getDebugFiles.bash ↵
ix Collect the following output files:
• the server_hostname.WsInfoFiles.tar.gz file, which contains basic
5620 SAM workstation information, including IP configuration details
• on the database station, the server_hostname.DBLogFiles.tar.gz file,
which contains database logs and configuration details
• on the server station, the server_hostname.ServerLogFiles.tar.gz file,
which contains server and JBoss logs and configuration details, including
the output of the nms_status and nms_info nmsserver.bash utility.
x Send the files to Alcatel-Lucent technical support when requested.
9 Store the files in a secure location to ensure that the files are not overwritten. For
example, if there are two 5620 SAM clients that experience problems, rename the
files to identify each 5620 SAM client and to prevent the overwriting of one file
with another of the same name.
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