Alcatel-Lucent 5620

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2 — 5620 SAM troubleshooting

2-12 Alcatel-Lucent 5620 Service Aware Manager, Release

Troubleshooting Guide 3HE 05723 TQZZA Edition 01

Aug 2010

AAAD

8.0 R4

Main Page

Preface9
Troubleshooting Overview21
1 Troubleshooting Process23
5620 SAM Troubleshooting29
Troubleshooting the Managed Network41
3 Troubleshooting Using Network Alarms44
4 Troubleshooting Services and Connectivity181
5 Troubleshooting Using Topology Maps201
- Network Topology Map Overview202
  - Interpreting Map Status Indicators203
- Troubleshooting Alarms Using Topology Maps204
  - Procedure 5-1 to Monitor Alarm Status on Maps205
6 SAM Logviewer209
7 Troubleshooting Network Management LAN Issues231
- Troubleshooting Network Management Domain LAN Issues232
  - Functions Are Unavailable234
8 Troubleshooting Solaris and Windows Platforms237
- Troubleshooting Solaris Platforms238
  - Platform242
  - The Solaris Platform Is Disk Bound244
- Troubleshooting Windows Platforms245
9 Troubleshooting 5620 SAM Clients247
- Troubleshooting Common Client Application Problems248
- Troubleshooting Client GUI Issues258
  - Complete259
12 - 5620 SAM Client GUI Warning Message Output260
- SAM Client GUI260
- Procedure 9-15 Problem: the 5620 SAM Client GUI Does Not Display NE User Accounts Created, Modified, or Deleted Using the CLI261
10 - Troubleshooting 5620 SAM Server Issues263
- Troubleshooting 5620 SAM Server Issues263
13 - Troubleshooting with Problems Encountered Forms294
- Problems Encountered Form Overview294
- Using Problems Encountered Forms295
  - Support296
  - Troubleshooting with the Client Activity Log297
14 - Troubleshooting with the Client Activity Log298
- The 5620 SAM Usage and Activity Records Overview298
- Using the 5620 SAM Usage and Activity Records Forms300
  - Problem301
  - Request302
    - Documentation Feedback305
    - Technical Support305

Alcatel-Lucent 5620 - Page 40

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