Contents
xx Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
Procedure 11-8 Problem: Unable to verify that Oracle database and
listener services are started ................................................. 11-7
Procedure 11-9 Problem: Unable to verify status or version of the
database or Oracle proxy .................................................... 11-7
12 — 5620 SAM client GUI warning message output 12-1
12.1 5620 SAM client GUI warning message overview .................................. 12-2
Incorrect data entry ................................................................ 12-2
Additional information required .................................................. 12-3
Unable to complete requested action ........................................... 12-3
Commitment of changes from a form and its sub-forms ...................... 12-3
Service disruption warning ........................................................ 12-4
Duplicate configuration form conflicts .......................................... 12-5
12.2 Responding to 5620 SAM client GUI warning messages ........................... 12-5
Procedure 12-1 To respond to a warning message ............................ 12-5
13 — Troubleshooting with Problems Encountered forms 13-1
13.1 Problems Encountered form overview .............................................. 13-2
13.2 Using Problems Encountered forms ................................................. 13-3
Procedure 13-1 To view additional problem information .................... 13-3
Procedure 13-2 To collect problem information for technical
support.......................................................................... 13-4
14 — Troubleshooting with the client activity log 14-1
14.1 The 5620 SAM Usage and Activity Records overview ............................. 14-2
14.2 Using the 5620 SAM Usage and Activity Records forms........................... 14-4
Procedure 14-1 To identify the user associated with a network
problem ......................................................................... 14-5
Procedure 14-2 To identify the database activity for a user request ...... 14-5
Procedure 14-3 To identify the deployment results for a user
request.......................................................................... 14-6
Procedure 14-4 To retrieve historical user logs ............................... 14-6
To Next Page
Loading...
