Avaya J189 - Activating Service Observe; Deactivating Service Observe

The Service Observe feature has the following modes:1
• Basic: You can activate the feature in Listen-only mode. You can switch from Listen-Only 2
mode to Talk mode if your administrator configures it.3
• No-Talk: You can activate the feature in Listen-only mode and cannot switch to Talk mode.4
• Next Call: You can activate the feature in Listen-only mode for the next call. You can switch 5
from Listen-Only mode to Talk mode if your administrator configures it.6
• By-Location: You can activate the feature in Listen-only mode for a Vector Directory Number 7
(VDN). You must provide a VDN and a location ID. You can observe the call only when the 8
agent at the required location connects to a call. You can switch from Listen-only mode to 9
Talk mode if your administrator configures it.10
Depending on your requirement you can use the following options:11
• Listen-only: In the Listen-only mode, you can silently monitor the call.12
• Talk: In the Talk mode, you can talk to the agent and the caller.13
Use the Computer Telephony Integration (CTI) client to remotely activate or deactivate the Service 14
Observe feature. For information on using the CTI client, see Avaya Aura
®
Application Enablement 15
Services documentation.16
Activating Service Observe17
About this task18
You can activate the Service Observe feature to observe a call to an IP Phone, agent, or a 19
Vector Directory Number (VDN). The phone displays the observing modes depending on the 20
configuration made by your administrator.21
Procedure22
1. Press the Main menu and scroll to Features.23
2. Press Select.24
3. Scroll down to Service Observe.25
4. Press Select.26
5. Select one the following options:27
• Basic28
• No-Talk29
• Next Call30
• By-Location31
6. Enter the extension of the phone or agent or the VDN that you want to observe and press 32
Enter.33
Deactivating Service Observe34
About this task35
You can deactivate the Service Observe feature by using any one of the items in the procedure.36
Service Observe
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura
®
103
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DRAFT—October 5, 2022—8:17 AM (UTC+00:00)