Avaya J189 - Making a call to a monitored user; Call Transfer to a monitored user; Making a blind transfer to a monitored user

Procedure1
Do one of the following:2
• On the Phone screen, scroll to the required Busy Indicator line and press Call.3
• Press the required Busy Indicator line key.4
Making a conference call with a monitored user5
About this task6
Use this procedure to add a monitored user to an active call to set up a conference call.7
Procedure8
1. During an ongoing call, press More > Conf.9
The phone puts the call on hold, and displays the Select a participant notification.10
2. Press the Phone key.11
3. Do one of the following:12
• Scroll to the required Busy Indicator line and press Call.13
• Press the required Busy Indicator line key.14
4. When the monitored user answers the call, press Join.15
Call Transfer to a monitored user16
Ongoing calls can be transferred to a user on the Busy Indicator line. This transfer is managed 17
similarly to Call Transfer to a phone extension.18
You can transfer a call immediately (blind transfer) or after making a consultative call to the 19
monitored user (attended transfer).20
Related links21
Call Transfer on page 9622
Making a blind transfer to a monitored user23
About this task24
Use this procedure to transfer immediately an active call to a monitored user.25
Procedure26
1. During an active call, press Transfer.27
2. Do one of the following:28
• Press the Busy Indicator line key corresponding to the user you want to transfer the call 29
to.30
• Press the Phone key, scroll to the required Busy Indicator line, and press Select.31
The phone displays the Transfer now or talk with [BI extension number]? 32
window.33
Busy Indicator
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura
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DRAFT—October 5, 2022—8:17 AM (UTC+00:00)