SLA Mon
™
server controls the SLA Mon
™
agents to execute advanced diagnostic functions, such 1
as:2
• Endpoint diagnostics3
- To remotely control IP phones to assist end users with IP phone configuration and 4
troubleshooting.5
- To remotely generate single and bulk test calls between IP phones.6
- To remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP 7
phone network traffic.8
• Network monitoring9
- To monitor multiple network segments for performance in terms of packet loss, jitter, and 10
delay.11
- To monitor hop-by-hop QoS markings for voice and video traffic.12
Shared control13
With the Shared Control feature, you can operate phones from the Avaya Workplace Client and 14
use high-quality audio of the phone. All the Avaya J100 Series IP Phones models support the 15
Shared control feature.16
Ensure that your phone is registered with Avaya Aura
®
to establish a shared control connection. 17
When you log in to your phone and Avaya Workplace Client in the shared control mode, 18
you can control the phone through Avaya Workplace Client. You might not establish a shared 19
control session if multiple devices are registered to the same user, depending on the client 20
implementation.21
Your system administrator activates the Shared Control feature and configures it on Avaya 22
Workplace Client.23
Note:
This feature is available only in the Avaya Aura
®
environment.24
You can perform the following tasks on the Avaya J100 Series IP Phones:25
• make a call26
• answer a call27
• place and resume a call on hold28
• mute and unmute a call29
• call transfer30
• conference31
Advanced features
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura
®
108
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
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