Avaya J189 - Emergency caller information

• LED flashes1
• The screen displays the emergency caller information.2
If the feature is configured in single-user mode, when you acknowledge the alert, the alerting at 3
the other watcher's IP Phone stops.4
You can use the same procedure to acknowledge the crisis alert even when the phone is locked.5
Before you begin6
Ensure that your system administrator designates you as a crisis alert watcher.7
Procedure8
1. The phone screen displays the emergency caller name and extension.9
2. Press OK.10
3. The phone screen displays the details of an emergency caller.11
If there is a new crisis alert while you are viewing the details of the current alert, then the 12
phone plays the alert tone again. To view the new crisis alert details, press Back.13
Emergency caller information14
The Phone screen displays the following details of an emergency caller:15
Field
Description
Extension The emergency caller extension.
The following fields will display details only if Avaya Aura
®
Communication Manager has this information.
User name The emergency caller name.
Date The crisis occurrence date.
Time The crisis occurrence time.
Zone The crisis occurrence zone.
Crisis user room The emergency call origination room.
Crisis user floor The emergency call origination floor.
Crisis user building The emergency call origination
building.
Stopping the crisis alert16
About this task17
During a crisis alert, the phone plays the alert tone, the LED flashes, and the screen displays the 18
emergency caller information. As a crisis alert watcher, in every user mode, you have to stop the 19
alerts on your phone. In single-user mode, the alerts will stop on your phone if any one of the 20
other crisis alert watchers stops the alerts before you do.21
Advanced features
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura
®
98
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)