Call Transfer1
With the Call Transfer feature, you can transfer your call to another destination number.2
The types of Call Transfer are:3
• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.4
• Blind transfer: Transferring a call without connecting a call with the transfer recipient.5
Making a consultative transfer6
About this task7
Transfer a call by connecting a call with the transfer recipient.8
Procedure9
1. While on an active call, press Transfer soft key.10
The phone displays the Select a destination dialogue box.11
The first call is placed on hold.12
2. Do one of the following and then press the Call soft key :13
• Dial the number to transfer the call.14
• Search for the number in Contacts or Recents.15
• Press the Team line key to transfer the call to the configured team button.16
You must configure the team button to use as your target selection.17
3. To initiate a consultative transfer, press Talk.18
The call transfer recipient’s phone starts ringing.19
4. Do one of the following:20
• Press Complete after the recipient answers the call.21
The call transfer is complete. This is also called attended transfer.22
• Press Complete after the recipient’s number starts ringing.23
The call transfer is complete. This is also called unattended transfer.24
Making a blind transfer25
About this task26
Use this procedure to transfer an active call without connecting a call with the transfer recipient.27
Procedure28
1. While on an active call, press Transfer.29
The phone displays the Enter Transfer Destination screen.30
Advanced features
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura
®
96
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
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