Avaya J189 - Hunt Group Busy

Before you begin1
Ensure that your system administrator assigns you as one of the crisis alert watchers.2
• Crisis alert view: press the OK soft key to stop the view.3
• Audio alert: Press the OK soft key if you are in the crisis alert view, else press the Crisis Alert 4
feature line key to stop the audio alert.5
• Visual alert: Press the Crisis Alert feature line key to stop the LED flashing.6
Acknowledging the crisis alert after an error in the first 7
acknowledgment8
About this task9
Due to some technical issues, if there is an error in the acknowledgment process, the phone will 10
display an error message while the alert tone continues to play. You can acknowledge this alert 11
again.12
13
Before you begin14
Ensure that your system administrator designates you as a crisis alert watcher.15
Procedure16
1. Press the Main menu.17
2. Scroll to Features and press Select.18
3. Scroll to Crisis Alert and press Select.19
4. The Phone screen displays the details of an emergency caller.20
If there is a new crisis alert while you are viewing the details of the current alert, then the 21
phone plays the alert tone again. To view the new crisis alert details, press Back.22
Hunt Group Busy23
Using the Hunt Group Busy feature, users can opt-in or opt-out of the calls specific to the hunt 24
group. A hunt group is a group of users who handle the similar types of calls. A user can be a part 25
of multiple hunt groups.26
The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy button 27
corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique 28
four-digit index for each group.29
Hunt Group Busy
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura
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DRAFT—October 5, 2022—8:17 AM (UTC+00:00)