Chapter 7: Call-related features1
Muting and unmuting a call2
About this task3
In an active call, use the Mute button to cut off all the audio transmission from your phone. When 4
you enable this feature, the phone illuminates the Mute button, and you can hear the caller, but 5
the caller cannot hear you. When the mute feature is active for a while and, if you talk, the phone 6
plays an audio mute-alert notification, with a flickering mute icon on the top bar of the phone 7
screen. Initially, the phone notifies with an audio and visual alert, followed by only the visual alert if 8
you continue talking on an active mute until you unmute the call.9
Procedure10
1. To mute an active call, press the Mute button.11
The phone illuminates the Mute button immediately.12
2. To unmute the call, press the Mute button again.13
Note:
If you mute a call using the Mute button on the phone, use the same Mute button to 14
unmute it. If you mute a call using the Bluetooth headset, use the headset button to 15
unmute the call.16
Placing a call on hold and resuming the call17
About this task18
During a call, you can place the call on hold. When you put a call on hold, both you and the caller 19
cannot hear each other on the call. While a call is on hold, you can call other contacts. When 20
multiple calls are held, you can return to the held call by using the up and down arrow keys to 21
scroll to the required call.22
Procedure23
1. To put an active call on hold, press the Hold soft key, or press the line key of the active 24
call.25
2. To resume the held call, press the Resume soft key, or press the line key of the held call.26
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura
®
49
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
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