Avaya J189 - Crisis alert station; Acknowledging the crisis alert

2. Do one of the following and then press the Call soft key:1
• Dial the number to which you want to transfer the call.2
• Search for the number in the Contacts or Recents list.3
3. To initiate a blind transfer, press Now.4
The call transfer is complete.5
Crisis alert station6
Table 1: Participants in a crisis alert
Participant Description
Emergency caller A person in your organization who calls the emergency
number.
Crisis alert watcher A person in your organization who gets an alert notification
immediately after an outgoing emergency call.
Crisis alert station7
In a crisis alert station, when an emergency caller calls an emergency number, all the crisis alert 8
watchers receive a notification about this, so that they can attend to the caller immediately. The 9
system administrator assigns the crisis alert watchers.10
During a crisis alert, the crisis alert watchers receive the following types of notifications:11
• Crisis alert view: A pop-up screen displays the emergency caller name and the call 12
origination extension. The screen is visible until the watcher acknowledges it.13
• Audio alert: An alert tone plays continuously until the watcher acknowledges it.14
• Visual alert: The green feature LED flashes.15
The system administrator configures the crisis alert feature. Depending upon the feature 16
configuration, the crisis alert watchers receive the crisis alert notification in one of the following 17
mode:18
• Single user mode: When any one of the crisis alert watcher acknowledges the crisis, the alert 19
stops on the IP Phones of the other crisis alert watchers.20
• Every user mode: Each crisis alert watcher acknowledges the crisis for the alert to stop at 21
their respective IP Phone.22
Acknowledging the crisis alert23
About this task24
As a crisis alert watcher, you can acknowledge a crisis alert when you receive the following 25
notifications on your phone:26
• Alert tone27
Crisis alert station
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura
®
97
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)