Avaya J189 - Ignoring a call

Note:
The Recents button does not light up if the Voicemail feature is active. The phone redirects 1
the unanswered call to your Voicemail number.2
Procedure3
1. Press Recents.4
2. Scroll to the required missed call.5
3. Press Details.6
You can view the details of the missed call.7
Ignoring a call8
About this task9
When you do not want to answer a call or you are on another call, you can ignore the new 10
incoming call. When you ignore a call, only the ring alert on your phone stops, you can still answer 11
this call within its ring time by using the Navigation cluster to select the call and answer it.12
Procedure13
On the Incoming call screen, press one of the following:14
• Ignore soft key15
• + volume button16
• - volume button17
The phone turns off the audio alert.18
Note:
If you ignore a call using the Bluetooth headset, to answer the ignored call, press Answer or 19
Headset button on the phone.20
Declining a call21
About this task22
You can decline an incoming call when you do not want to answer a call. The incoming call is 23
declined depending on the Call decline policy set by your administrator. Contact your administrator 24
to enable this feature for your extension and also to know about the Call decline policy.25
Before you begin26
Ensure that your administrator enables the feature.27
Ignoring a call
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura
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Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)