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Backup process is initiated only after retrieval of user-specific data is successful.1

Customization

October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura

®

146

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

Table of Contents

default chapter6
- Table of Contents6
Chapter 1: Introduction13
- Purpose13
Chapter 2: Avaya J189 Phone Overview14
- Phone Overview14
- Physical Layout16
- Connection Jacks for J189 IP Phone18
- Secondary Display20
- Optional Components20
- Avaya J100 Expansion Modules and USB Power Supply20
Chapter 3: Getting Started22
- Entering the Provisioning Details22
- Identifying the Device Type During Phone Boot-Up23
- Logging in to Your Phone23
- Logging out of Your Phone24
- Locking Your Phone24
- Unlocking Your Phone25
- Setting the Network Mode25
- Setting the Network Configuration26
- Connecting to a Wi-Fi Network27
Chapter 4: Navigation29
- Cursor Navigation29
- Navigation Cluster29
- Text Input30
- Line Keys30
- Main Menu31
- General Phone Icons31
- Presence Icons34
- Multiple Level Precedence and Preemption Icons34
- Bluetooth Icons35
- Wi-Fi Icons35
Chapter 5: Incoming Calls36
- Answering a Call36
- Answering a Call When on Another Call36
- Call Pickup37
- Answering a Call for a Call Pickup Group Member37
- Answering a Call in the same Call Pickup Group37
- Answering a Call Using the Extension Number38
- Viewing a Missed Call38
- Ignoring a Call39
- Declining a Call39
Chapter 6: Outgoing Calls41
- Making a Call by Using the Manual Dial Mode41
- Making a Call by Using the Auto-Dial Mode41
- Redialing a Number42
- Making a Call by Using Speed Dial42
- Making a Call from the Local Сontacts List42
- Making a Call from the Corporate Database Сontacts List43
- Making an International Call43
- Making a Priority Call43
- Precedence Call44
- Making a Precedence Call by Using the Main Menu45
- Making a Precedence Call by Using Dial Plan Configuration45
- Autodialing a Pre-Assigned Number45
- Using URI Dialing to Make a Call46
- Calling in Your Intercom Group Using Dial Intercom46
- Calling in Your Intercom Group Using Auto Icom47
- Emergency Call47
- Making an Emergency Call48
Chapter 7: Call-Related Features49
- Muting and Unmuting a Call49
- Placing a Call on Hold and Resuming the Call49
- Off-Hook Alert50
Chapter 8: Contacts51
- Adding a New Contact51
- Adding a Contact from the Recents List52
- Searching for a Contact52
- Doing a Quick Search for a Contact53
- LDAP Directory53
- Setting LDAP Directory as the Contact Search Source54
- Searching LDAP Contacts54
- Viewing the Contact Details55
- Editing a Contact56
- Combining Contacts56
- Deleting a Contact57
- Creating a Local Сontacts Group57
- Adding a Contact to the Local Group58
- Removing a Contact from the Local Group58
- Assigning a Ringtone to a Contact59
Chapter 9: Presence60
- Viewing the Presence Status of Your Contacts60
- Changing Your Presence Status60
- Redirecting Calls When Do Not Disturb Is Active61
Chapter 10: Do Not Disturb and Call Forwarding63
- Do Not Disturb63
- Activating and Deactivating Do Not Disturb63
- Call Forwarding64
- Forwarding a Call to Another Extension64
- Setting Enhanced Call Forwarding65
- Call Forwarding to Your Cell Phone Using EC50067
- Extending a Call to Your Cell Phone67
Chapter 11: Call History69
- Call Log69
- Making a Call from Recents69
- Viewing the Recents Details69
- Deleting a Call Record from Recents70
- Clearing the Recents List71
Chapter 12: Conference Calls72
- Adding a Person to an Active Call72
- Adding a Person on Hold to a Conference Call72
- Putting a Conference Call on Hold and Resuming a Call73
- Dropping or Disconnecting the Last Participant from a Conference Call73
- Viewing the Details of a Conference74
- No Hold Conference74
- Adding a Participant to no Hold Conference74
Chapter 13: Team Button76
- Answering an Active Call on a Monitored Extension77
- Viewing the Status of Monitored Stations77
- Speed Dialing to a Monitored Extension77
- Transferring a Call to a Monitored Phone78
- Monitoring Other Extensions at a Glance79
Chapter 14: Calendar and Avaya Spaces80
- Calendar80
- Accessing Calendar80
- Configuring the Microsoft Exchange Server Calendar80
- Reviewing Your Calendar Event81
- Avaya Spaces Calendar Integration82
- Joining an Avaya Spaces Meeting through a Direct Dial-In Phone Number82
- Preventing Duplicate Audio Streams on Avaya Spaces Application83
Chapter 15: Advanced Features85
- Accessing the Features Screen85
- Active Call Shortcut Keys85
- Making a Call Transfer with a Shortcut Key86
- Making a Conference Call with a Shortcut Key86
- Automatic Callback87
- Setting up Automatic Callback87
- Blocking Your Extension from Displaying During Calls88
- Displaying Your Extension on Outgoing Calls88
- Bridged Call Appearance89
- Making a Call on a Bridged Line89
- Answering a Bridged Line Call89
- Joining a Call on a Bridged Line90
- Preventing Others from Bridging on to Your Call90
- Selecting a Destination Number Using Feature Target91
- Busy Indicator92
- Busy Indicator Icons and LED Indication92
- Busy Indicator Call Operations92
- Call Transfer to a Monitored User93
- Call Parking94
- Parking a Call94
- Unparking a Call95
- Call Recording95
- Recording a Call95
- Call Transfer96
- Making a Consultative Transfer96
- Making a Blind Transfer96
- Crisis Alert Station97
- Acknowledging the Crisis Alert97
- Emergency Caller Information98
- Stopping the Crisis Alert98
- Acknowledging the Crisis Alert after an Error in the First Acknowledgment99
- Hunt Group Busy99
- Using Hunt Group Busy100
- Interrupting a Call with a Whisper Page100
- Intercom101
- Auto-Answer an Auto Intercom Call101
- Auto Intercom Feature with Multiple Device Access102
- Auto-Answer an Auto Intercom Call with Multiple Device Access102
- Service Observe102
- Activating Service Observe103
- Deactivating Service Observe103
- Assisting an Agent on an Observed Call104
- Limit Incoming Calls104
- Activating Limit Incoming Calls104
- Deactivating Limit Incoming Calls105
- Multiple Device Access105
- Handling Calls and Conferences Using Multiple Device Access106
- Multicast Paging106
- Sending a Multicast Page107
- Pre-Configuration of Keys107
- SLA Mon107
- Shared Control108
- Tracing a Malicious Call109
- Using a Guest Login109
- Voicemail110
- Listening to Your Voicemail110
- WML Browser111
- Accessing the WML Browser111
Chapter 16: USB Devices112
- Viewing USB Menu112
- Connecting USB Keyboard113
- Entering Text Using USB Keyboard113
- Navigating Using USB Keyboard114
Chapter 17: Customization115
- Phone115
- Setting the Dialing Mode115
- Displaying Сall Timers115
- Setting Key Repeat Delay116
- Setting Redial Options116
- Assigning Speed Dial Entries117
- Setting Mute Alert118
- Visual Alerting118
- Customization Modes119
- Customizing Phone Keys119
- Restoring Customized Keys to Default120
- Applications121
- Enabling or Disabling Prompt Direct Number121
- Enabling the Away Timer121
- Enabling Phone Auto-Lock122
- Turning Call History on and off122
- Microsoft ® Exchange Account Integration122
- Entering Microsoft Exchange Credentials for Basic Authentication123
- Entering Microsoft Exchange Credentials for Oauth Authentication123
- Enabling and Disabling Microsoft Exchange Contact Integration124
- Calendar Settings125
- Audio128
- Turning Automatic Gain Control on or off128
- Enabling and Disabling Bluetooth128
- Pairing a Bluetooth Enabled Headset with Your Phone129
- Turning Button Clicks on and off129
- Turning Error Tones on and off130
- Enabling Wireless Headset Bidirectional Signaling130
- Selecting a Headset130
- Setting Headset MIC Level131
- Configuring Hearing Aid Compatibility131
- Setting a Headset Profile132
- Long-Term Acoustic Exposure Protection133
- Setting a Personalized Ringtone134
- Sidetone of Your Handset or Headset135
- Display135
- Changing the Background Image135
- Changing the Background Image for the Secondary Display135
- Setting a Background Image of the JEM24 Module Display136
- Activating the Screen Saver136
- Changing the Screen Saver136
- Setting the Screen Saver Image of the JEM24 Module Display137
- Changing the Screen Saver for the Secondary Display137
- Setting the Screen Saver Details138
- Adjusting the Brightness of a Phone Screen138
- Adjusting the Brightness of the Secondary Screen139
- Setting the Display Language139
- Setting Phone Screen Width139
- Setting the Backlight Timer140
- Setting the Time Format140
- Setting the Date Format140
- Setting the Time Zone141
- Setting the Text Size141
- Setting the Text Size of the Secondary Screen142
- Selecting a Headset142
- Customizing Keys of the Secondary Display143
- Adding a Labeled Key143
- Moving a Key144
- Deleting a Key144
- Restoring Customized Keys to Default145
- Backup and Restore145
- Backup and Restore Overview145
Chapter 18: Phone Update147
- Updating Your Phone147
- Checking Your Phone Periodic Automatic Update147
Chapter 19: Maintenance149
- Restarting Your Phone149
- Limited Access During Failover149
- Recording Audio Parameters150
- Viewing the Product ID151
- Viewing the Device Type151
- Viewing the Server Type151
- Checking the Status of the Avaya Spaces Application152
Chapter 20: Resources153
- Documentation153
- Finding Documents on the Avaya Support Website155
- Avaya Documentation Center Navigation155
- Viewing Avaya Mentor Videos156
- Support157

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