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AVT MAGIC Series - Service and Support Information; Software Update Procedures; Technical Support Contacts; Product Repair Process

AVT MAGIC Series
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PAGE 165
Service Information
A8 SERVICE INFORMATION
A8.1 Software Updates
Free Software updates you will find on our homepage under
http://www.avt-nbg.de
Go to Service and click on the menu item Software-Download.
The identity number of the MAGIC DC7/AC1 XIP Update Software is:
430196
A8.2 Support
You can contact our support hotline during the normal office hours between
09.00h - 17.00h under the following telephone number:
+49 911 5271 160
or via email:
support@avt-nbg.de
To deal with your problem efficiently please note the factory number of the
unit as well as the software version that you are using.
A8.3 Repairs
If, contrary to expectations, your unit is defective please fill in the attached
status report and send the unit to the following addresst:
AVT Audio Video Technologies GmbH
- Repairs -
Nordostpark 12
D-90411 Nürnberg
Germany

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