Brady BradyPrinter S3100 User Manual

BradyPrinter S3100 Sign & Label Printer User’s Manual 93
9 Troubleshooting
Use the following table to troubleshoot problems. In situations where the printer displays
an error message, follow the instructions on the touch screen.
Problem Cause Corrective Action
Keyboard works intermittently
or not at all.
One or more keys is stuck in
depressed state.
Identify any keys stuck in down
position. Repress key to unstick.
Clean the keyboard (see
“Cleaning Residue from Printer
and Keyboard” on page 83).
Printer does not power up
when turned on.
Power cord has been pulled out of
printer or wall socket.
Check power cord.
Screen freezes User Interface error
1. Press Sleep/Wake .
2. After printer goes to sleep,
press Sleep/Wake again.
If that doesn’t work:
1. Turn off the power switch on
the side of the printer.
2. Wait five seconds and then
turn the power switch on.
Printer will not feed labels.
• The leading edge of the label roll
is not inserted correctly.
• The leading edge of the label roll
is uneven or torn (not a straight
edge).
• Install the media correctly
• Cut a straight leading edge on
the label roll.
Faint print on labels. Ribbon not advancing correctly.
• Tension the ribbon by rotating
the rewind spool (top spool) in
a downward direction until all
slack is removed.
• Try another ribbon cartridge.
Print energy might be too low. Adjust the print-energy setting
(see “Adjusting Print Energy” on
page 70).
No print on the label. The label or ribbon is not loaded
correctly or out of ribbon.
• Reinstall the ribbon cartridge.
• Load a new ribbon.

Brady BradyPrinter S3100 Specifications

General

Print Technology	Thermal Transfer
Resolution	300 dpi
Application	Industrial Labeling
Max Print Width	4 inches
Connectivity	USB, Ethernet
Display	Color touchscreen
Power Supply	100-240V AC, 50/60Hz