Troubleshooting 16-13
Writer: Karen Williams Saved by: Cheryl Love Saved date: 09/05/97 2:45 PM
Part Number: 220709-003 File name: Ch16.doc
Solving Hard Drive Problems
Continued
Problem Possible Cause Solution
Hard drive error
occurs
(continued)
.
Hard drive may be
damaged.
Try inserting another
removable drive, if
the hard drive is in
the MultiBay.
Contact your Compaq
authorized service
provider.
Errors occur after
booting from an
additional hard drive.
Additional hard drive
does not have the
software and drivers
necessary to boot and
operate correctly.
Boot from the hard drive
supplied with the
computer or another
hard drive that has the
necessary software
and drivers.
Solving Hardware Problems
Problem Possible Cause Solution
New device is not
recognized as part
of the computer
system.
The system did not
automatically
configure the new
device.
In Windows 95, double-
click the Add New
Hardware icon in
Control Panel.
Refer to the
documentation that came
with the new device for
installation instructions.
Cables of new
external device are
loose or power cord is
not plugged in.
Ensure that all cables are
properly and securely
connected and that the
power cord is plugged
into an electrical outlet.
Power switch of
external device is not
turned on.
Turn on the
external device.
Turn off the computer, turn
on the device, then turn on
the computer.
Continued
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