16-22 Troubleshooting
Writer: Karen Williams Saved by: Cheryl Love Saved date: 09/05/97 2:45 PM
Part Number: 220709-003 File name: Ch16.doc
Solving External Pointing Device Problems
The following are common problems with an external mouse,
trackball, or other pointing device.
Problem Possible Cause Solution
External pointing
device does not
work.
Incorrect device
driver is installed.
Refer to the
documentation supplied
with the device
for instructions.
Device is not properly
connected.
Be sure the pointing
device is securely
connected to the
correct connector.
Cursor skips or
moves abnormally
when using an
external pointing
device.
Device is not properly
connected.
Device needs to be
cleaned.
Be sure the pointing
device is securely
connected to the
correct connector.
Refer to the documentation
supplied with the
external pointing device to
verify whether it should
be cleaned.
Solving Power Problems
Solutions for “Solving Battery and Battery Gauge Problems” may
also be helpful.
Problem Possible Cause Solution
Computer will not
turn on.
Computer is not con-
nected to a power
source.
Insert a battery pack or
connect to an external
power source.
Power cords to the
external power source
are unplugged.
Ensure that power cords
connecting the computer
to the external
power source are
plugged in properly.
Battery pack is
discharged.
Insert a fully charged
battery pack or
connect to an external
power source.
Continued
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