Section 12: Concordia Procedures 3033-012B
12-6 Concordia Xpress Technical Support Manual
2900-300B
Parts Return Policy
Non-Consignment Agents
To qualify for reimbursement on warranty and/or contract parts, the
servicing agency must maintain a basic stock of parts as listed on the
recommended parts list. The servicing agency must place an order to
replenish a part within seven (7) days of a part being used. If a servicing
agency has to order and/or return a part not on the recommended parts
list, Concordia will pay for shipping the part back to Concordia.
The warranty for new parts from Concordia is for 90 days. This applies to
both new machines and replacement parts. The warranty for a new
machine is one year.
Concordia has determined that some items are consumable and do not
need to be returned.
Returned parts must be shipped UPS Ground. The shipping fees are
reimbursed. To qualify for reimbursement, parts must be returned within
30 days of removal.
Return requests for unused new parts are subject to management
review. Authorization is given for current parts; obsolete parts cannot be
returned.
To qualify for reimbursement for parts returned under warranty, the
servicing entity must request a Return Material Authorization (RMA) from
the Concordia Beverage Systems Parts Coordinator. The part(s)
returned must have a completed Return Material Tag (RMT) attached
with the RMA number written on the RMT.
Call Concordia Beverage Systems at 1-800-778-0990 for additional
returned authorization supplies.
Consignment Agents
Part returns for consignment agents should be performed as detailed in
their service agreement.
Any used parts returned must have a completed Return Material Tag
attached.
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