Concordia XPRESS - Concordia Beverage Systems’ Value-Added Service

3033-013B Section 13: Customer Service & Training
Concordia Xpress Technical Support Manual 13-5
2900-300B
Concordia Beverage Systems’ Value-Added
Service
VALUE-ADDED SERVICE is the foundation of Concordia’s success.
The growth of any service organization depends upon providing quality
service and building solid relationships with customers. Service
technicians are the key to building and maintaining customer
relationships. Technicians are the ambassadors of the companies they
represent.
As a Concordia technician, you will see Concordia customers to perform
routine maintenance an average of 3-5 times per year; more than any
other representative of Concordia.
This is why Customer Service is the foundation of all that we do on a
day-to-day basis. While Concordia manufactures Concordia Espresso
machines, our ability to grow depends upon our relationship with our
customers.
CUSTOMER SERVICE
EQUITY
TRUST
RELATIONSHIPS