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General| Brand | Concordia |
|---|---|
| Model | XPRESS |
| Category | Beverage Dispenser |
| Language | English |
Provides a general overview of the Xpress machine's functionality and components.
Details the individual parts and their functions within the Xpress machine.
Illustrates the basic layout and components of the Xpress flavor system.
Describes the specific parts that make up the Xpress flavor delivery system.
Outlines the technical requirements and site preparation needed for machine installation.
Provides detailed measurements and physical specifications of the machine.
Details the process of setting up the machine, including voltage configuration.
Covers the requirements for connecting the machine's drain and water supply.
Explains how to properly install and prime the flavor system components.
Lists essential steps to complete after initial setup, like powering up and filling hoppers.
Guides on setting up machine parameters and preferences after installation.
Details the process for calibrating the machine for optimal drink extraction.
Highlights the essential training components for new machine operators.
A checklist to ensure all installation steps are completed and documented.
Provides instructions on how to properly prepare the machine for removal or shipping.
Visual representation of the machine's electrical system and component interconnections.
Details the location and purpose of all fuses within the machine's electrical system.
Describes the backplane's location and its role in connecting various electronic components.
Explains the AC drawer assembly and its solid-state relays for controlling AC voltage.
Illustrates the DC board, including test points, LEDs, and DC fuses.
Details the CPU board's LEDs, buttons, and operational states for diagnostics.
Provides pinout details for J4 and J2 connectors on the electrical system.
Details the pinout configurations for P3 and P4 connectors.
Shows how external peripherals connect to the machine's control system.
Explains the transformer's function and provides diagrams for secondary voltage connections.
Describes the path of electrical power from the source to the DC power supply board.
Lists the DC power supply board LEDs and their associated voltages and components.
Illustrates the wiring diagrams for the water and steam tank heating elements.
Provides detailed information on the jumper plug connections for system configuration.
Introduces the Xpress user interface for drink statistics, programming, and diagnostics.
Explains the purpose of various informational screens within the software menu.
Lists and describes the main categories available in the software menu system.
Details the location and function of the service switch for accessing programming menus.
Provides instructions on using the touch pad buttons to navigate through software menus.
Explains how to access sub-categories within the software menu system.
Describes the procedure for exiting software sub-categories and the main menu system.
Instructions on how to retrieve the total number of drinks dispensed by the machine.
Details on how to view cumulative drink statistics by category and type.
Explains how to access daily drink statistics, which reset after a brew clean cycle.
A table of minimum, maximum, and adjustable values for software menu settings.
Guide to calibrating the Xpress machine for optimal drink extraction and settings.
Procedure for adjusting the water pump pressure to the recommended 135-140psi.
Instructions for verifying and adjusting espresso recipe settings based on customer needs.
Steps to configure bean hoppers for regular, decaffeinated, or brewed coffee options.
Defines goals for espresso extraction time and verifies drink temperatures.
Specifies target temperature ranges for various milk-based drinks and espresso.
Checks water pressure and adjusts grind for optimal espresso extraction time.
Guides on setting milk volumes for individual beverages based on pour time.
Explains how to calculate and set brewed coffee water volumes.
Covers adjusting flavor dosage based on customer preferences and generic flavor mappings.
Details pre-infusion options that enhance espresso shot quality.
Information on the CPU board's LEDs, buttons, and fault indicators.
Instructions for loading new software or custom drink recipes onto the machine.
Step-by-step guide to configuring HyperTerminal for software updates and diagnostics.
Describes the water system's role in providing hot water and steam for drink production.
Details the hot water tank's components and function in heating and supplying water.
Explains the water pump and motor assembly, its operation, and location.
Covers the steam system's components and operation for frothing milk.
Describes the three steam valves (left, center, right) and their orifice sizes.
Explains the procedure to purge air from the steam system to prevent false temperature readings.
Provides instructions on how to safely drain the steam tank.
Details the process of delivering espresso, from bean to cup.
Explains the grinder assembly, its operation, and calibration for espresso grind.
Covers bean hopper capacity, filling, insertion, and removal procedures.
Describes the brew group assembly where espresso is made and its initialization process.
Details the motors and Hall-Effect sensors used in the brew group assembly.
Explains how Hall-Effect sensors monitor piston position in the brew group.
Describes the function and movement of the left and right pistons in the brew group.
Step-by-step instructions for safely removing the left piston assembly.
Provides instructions for removing the right piston assembly from the brew group.
Details the procedure for removing and installing the brew group gearbox.
Explains how milk is drawn, mixed with air and steam, and delivered for drinks.
Defines basic terminology and explains temperature settings for milk steaming and frothing.
Guides through the initial setup steps for ensuring reliable milk delivery.
Outlines the rates at which the Xpress produces steamed milk and cappuccino foam.
Describes the purpose and components of the air gate valve assembly for milk drinks.
Explains the alt milk valve's function in selecting between different milk supplies.
Details components connecting steam valves to the mixing TEE for milk drinks.
Provides an overview of the refrigeration unit designed to house milk containers.
Instructions on how to correctly place milk containers in the refrigeration unit.
Guides on how to check and ensure the refrigeration unit maintains the correct temperature.
Explains the function of the Peltier chips in the refrigeration cooling module.
Details how the fan control board manages heat sink fan speed based on internal temperature.
Describes the cold sink deflector's role in guiding airflow and potential causes of faulty readings.
Explains how milk weight trays monitor milk levels and display notifications.
Provides instructions for adjusting the milk weight tray sensor for accurate readings.
Details the function of milk level sensors and their output signals.
Explains the Auto Milk Select feature for automatic milk container switching.
Introduces the optional steam wand feature and its types (manual and automatic).
Describes how the automatic steam wand allows customers to select steam temperature and type.
Explains the process of steam flow, temperature monitoring, and froth production.
Details how to select steamed or frothed milk temperatures using the arrow buttons.
Guides on programming automatic steam wand settings like temperature and air percentage.
Explains the air pump assembly's role in achieving frothed milk.
Describes the steam and vacuum break valves and their function in the steam system.
Details the wiring harness for the automatic steam wand, touch-pad, and air pump.
Notes that replacing the automatic steam wand typically requires replacing the entire right door.
Explains that a knob controls the steam flow on the manual steam wand.
Provides step-by-step instructions for replacing the manual steam wand assembly.
States that steam wands are installed by the manufacturing team, not field technicians.
Guides on cleaning both automatic and manual steam wands using provided materials.
Explains how the flavor delivery system uses peristaltic pumps to deliver syrups and sauces.
Details the path of chocolate sauce, including its larger tube and poppet valve.
Describes how peristaltic pumps control flavored syrup delivery and tube routing.
Explains the color-coding of flavor tubes for ease of use and to prevent cross-contamination.
Describes how to store flavor boxes and chocolate sauce boxes, including color-coding verification.
Emphasizes the need to pre-warm chocolate sauce to 85°F for proper flow.
Explains the chocolate heater assembly's role in maintaining chocolate sauce temperature.
Provides step-by-step instructions for connecting flavor tubing to the flavor boxes.
Guides on adjusting the amount of flavor dispensed by modifying syrup timing.
Explains how to verify proper syrup flow and lists potential causes of bad pours.
Instructions for replacing empty flavor boxes and the syrup/sauce box.
Describes the operation of peristaltic pumps in delivering product to the syrup manifold.
Details the syrup manifold's function and the connection of flavor tubes with color-coding.
Explains the valve's function in rinsing the chocolate poppet valve after a pour.
Provides instructions for removing the syrup manifold after performing a flavor system clean.
Step-by-step guide for reinstalling the syrup manifold assembly.
Outlines the procedure for cleaning the flavor system, including using cleaning solutions.
Explains the circumstances and methods for priming the flavor delivery system.
Introduces the optional vending feature that allows customers to charge for drinks.
Describes the vending backpack located on the back of the machine and its components.
Step-by-step instructions for replacing the card reader on the vending unit.
Notes that vending unit installation is done by Concordia prior to machine delivery.
Provides instructions for removing the vending unit and disabling the option in software.
Offers basic troubleshooting steps for vending unit malfunctions.
Lists essential daily cleaning tasks to prevent mechanical failure and maintain cleanliness.
Outlines routine monthly maintenance checks, including air filter and piston o-ring replacement.
Specifies Concordia cleaning products required to maintain machine warranty.
Explains the cleaning cycle timers and the consequences of not completing them.
Details the importance of periodic Preventive Maintenance (PM) to minimize downtime.
Outlines the standard steps to be followed on every service call dispatched by Concordia.
Ensures the entire machine is inspected for continued operation after each service call.
Checks for interior and exterior cleanliness of the machine.
Verifies milk system cleanliness, calibration of temperatures, and levels.
Checks for piston leakage, travel times, microscreen condition, and drive play.
Verifies operating temperature, leakage, and specific temperature settings for the water tank.
Confirms the water pump is set to the correct pressure (135-140psi).
Verifies steam tank operating temperature, leakage, and pressure during operation.
Checks refrigeration unit operating temperature, amp draw, filter condition, and cleanliness.
Verifies extraction times for single, double, and triple shots, and pour temperature.
Checks latte and cappuccino temperatures for accuracy.
A comprehensive checklist for service technicians to complete during a service call.
Details the policy for returning parts, including non-consignment and consignment agents.
Instructions on how to properly fill out a Return Material Tag for part returns.
Explains the form used by agents to submit parts usage for inventory maintenance.
Covers essential training topics for customers, including machine operation and cleaning.
Emphasizes referring to the User Guide and cleaning cards for customer training.
Explains cleaning procedures and the importance of ordering adequate cleaning supplies.
Guides on locating the machine's serial number for customer service calls.
Demonstrates how to access the software menu for viewing drink statistics.
Highlights simple troubleshooting tips for customers, such as milk tray and tubing placement.
Advises customers to contact Concordia Beverage Systems for any questions about their machine.
Explains the concept of Value-Added Service as the foundation of Concordia's success.
Discusses the technician's role in troubleshooting, customer perception, and building relationships.
Introduces the G.U.E.S.T. model (Greet, Understand, Empathize, Solve, Train) for customer service.
Emphasizes asking open-ended questions to understand customer needs and machine issues.
Explains the importance of empathy in addressing customer feelings and building relationships.
Focuses on repairing the machine and communicating the solution and preventative measures.
Highlights the technician's role in educating customers to prevent future mechanical problems.
Lists and explains warning messages that appear on the machine display and their corrective actions.
Troubleshooting steps for invalid time or date errors on the machine.
Procedure for resolving errors related to corrupted nonvolatile memory for statistics.
Troubleshooting for failures in the 9Vdc and -3Vdc circuits for transducer and milk sensors.
Troubleshooting steps for steam tank fill valve or level probe failures.
Steps to diagnose and resolve issues related to missing supply voltages or a bad analog board.
Troubleshooting for issues related to water flow, including dirty pistons, grind fineness, or faulty flowmeters.
Steps to resolve errors indicating no incoming water supply or open level probe circuits.
Procedure for addressing issues with the Real Time Clock on the CPU board.
Instructions for resolving the 'EMPTY GRNDS BIN' message when the grounds bin is full.
Troubleshooting steps for issues related to bad connections or defective front panel circuit boards.
Steps to resolve errors caused by open interlock circuits at the front panel or doors.
Troubleshooting for the 'GROUNDS BIN OUT' error related to the bin switch or presence.
Troubleshooting for the left piston failing to complete its specified motion.
Troubleshooting for the right piston failing to complete its specified motion.
Steps to resolve errors when the left piston takes too long to complete a movement.
Troubleshooting for failures or incorrect positioning of the left piston reference sensor.
Addresses errors when the bean level in the front hopper drops below the IR sensor beam.
Addresses errors when the bean level in the rear hopper drops below the IR sensor beam.
Troubleshooting for errors indicating low milk level in the front container.
Troubleshooting for errors indicating low milk level in the rear container.
Steps to resolve errors when the right piston takes too long to complete a movement.
Troubleshooting for failures or incorrect positioning of the right piston reference sensor.
Resolves errors indicating high current draw by the refrigeration unit module.
Resolves errors indicating low current draw by the refrigeration unit module.
Troubleshooting for high refrigeration temperatures due to door open, fan failure, or blocked air filter.
Troubleshooting for low refrigeration temperatures due to open sensor circuits.
Steps to resolve errors indicating the refrigeration unit door is open.
Troubleshooting for refrigeration module issues like fan failure, short circuits, or thermal chip failure.
Resolves errors when group initialization is not completed.
Indicates brew water tank is not full during air purging.
Alerts when preventive maintenance is due.
Addresses low milk level warnings for single or multiple milk supplies.
Indicates that the milk system requires cleaning.
Prompts for required milk system or brew group cleaning cycles.
Indicates no milk is available in the refrigeration unit.
Addresses errors when bean hoppers are empty or have incorrect bean placement.
Troubleshoots missing or improperly placed milk containers and sensors.
Indicates the drink counting feature is disabled.
Troubleshoots issues with the Jamex payment controller interface failure.
Provides quick solutions for common machine failure symptoms.
Addresses common coffee system issues like no beans, no coffee flow, or improper grounds.
Guides on resolving flavor system issues such as air bubbles, leaks, or kinks in tubes.
Covers common milk system problems like incorrect drink temperature or foam issues.
Flowcharts for diagnosing issues across various machine systems.
Diagnostic flowchart for the 'Right Drive Timeout' error in the brew system.
Troubleshooting steps for the 'Invalid Stop L' error in the brew system.
Diagnostic flowchart for the 'Invalid Stop R' error in the brew system.
Troubleshooting steps for errors when the left piston takes too long to move.
Diagnostic flowchart for 'Out of Beans' errors and grinder issues.
Troubleshooting steps for when the machine dispenses too much milk.
Diagnostic flowchart for issues related to cold milk pouring or incorrect temperatures.
Troubleshooting steps for when the machine fails to pour milk.
Diagnostic flowchart for issues resulting in a short milk pour volume.
Troubleshooting steps for when the refrigeration unit's temperature is too high.
Diagnostic flowchart for errors indicating high steam tank temperature.
Troubleshooting for errors related to steam sensor voltage and harness connections.
Steps to diagnose issues with steam probes, harness connections, and CPU.
Troubleshooting for steam tank errors related to probes, fill valves, and temperature.
Diagnostic flowchart for errors indicating low steam tank temperature.
Troubleshooting steps for when the water tank temperature is excessively high.
Diagnostic flowchart for errors indicating low water tank temperature.
Troubleshooting steps for errors related to water supply, pressure, and flow.
Diagnostic flowchart for errors related to the water tank limit switch.
Troubleshooting steps for flavor cross-contamination issues in syrup lines.
Steps to resolve issues where too much flavor is dispensed in a drink.
Troubleshooting for errors indicating insufficient flavor dispensed in a drink.
Diagnostic flowchart for resolving issues where no flavor is dispensed in a drink.
Troubleshooting steps for errors related to the analog board and its voltages.
Steps to resolve issues with incorrect software for the touchpad interface.
Troubleshooting for errors where the milk pump runs continuously.
Diagnostic flowchart for errors indicating front panel hardware failure.
Troubleshooting steps for errors related to the machine's clock function.
Procedure for resolving errors related to checking machine statistics.
Troubleshooting for errors related to CPU load, display, and sequence.
Diagnostic flowchart for errors related to incorrect AC voltage supply.
Troubleshooting steps for DC voltage failures, including fuse checks and board replacements.
Troubleshooting steps for vending errors related to card authorization.
Steps to resolve errors when the vending system is not properly configured.
Troubleshooting for issues where the card reader display shows no information.
Lists standard and specialized tools required for machine maintenance and repair.
Identifies specific tools stocked by Concordia with their part numbers.
Lists common consumables used for machine maintenance and their part numbers.
Provides a list of all diagrams and corresponding parts for the machine.
An exploded view of the machine with numbered components.
A detailed list of parts for the Machine Overview diagram.
Exploded view of the grounds bin and refrigerator door with hot water components.
Parts list for the refrigerator door assembly shown in Diagram 2.
Exploded view of the refrigerator door featuring the steam wand assembly.
Parts list for the refrigerator door with steam wand assembly from Diagram 3.
Exploded view of the machine's front panel and its associated components.
Parts list for the front panel assembly detailed in Diagram 4.
Exploded view of the machine's top panel, showing fan and cover components.
Parts list for the top panel components illustrated in Diagram 5.
Exploded view of the dual grinder assembly and its mounting components.
Parts list for the grinder assembly shown in Diagram 6.
Exploded view of the grinder adjustment mechanism and related parts.
Parts list for the grinder adjustment assembly detailed in Diagram 7.
Exploded view of the group's upper and lower piston assemblies.
Parts list for the upper and lower piston assemblies shown in Diagram 8.
Exploded view of the group drive system, including motors and sensors.
Parts list for the group drive system components illustrated in Diagram 9.
Exploded view of the milk pump assembly and its associated tubing and connectors.
Parts list for the milk pump assembly detailed in Diagram 10.
Exploded view of the product delivery assembly for the Xpress 6 model.
Parts list for the product delivery assembly shown in Diagram 11.
Exploded view of the product delivery assembly for the Xpress 0 model.
Parts list for the product delivery assembly detailed in Diagram 12.
Exploded view of the refrigeration unit assembly and its components.
Parts list for the refrigeration unit assembly shown in Diagram 13.
Exploded view of the chocolate sauce delivery system components.
Parts list for the chocolate sauce delivery system detailed in Diagram 14.
Exploded view of the syrup delivery system components.
Parts list for the syrup delivery system components illustrated in Diagram 15.
Exploded view of the refrigeration unit cooling assembly and its fans.
Parts list for the refrigeration unit cooling assembly shown in Diagram 16.
Exploded view of the front section of the steam tank and its components.
Parts list for the steam tank front section detailed in Diagram 17.
Exploded view of the rear section of the steam tank and its components.
Parts list for the steam tank rear section illustrated in Diagram 18.
Exploded view of the water pump and motor assembly.
Parts list for the water pump and motor assembly shown in Diagram 19.
Exploded view of the hot water tank and its components.
Parts list for the hot water tank components detailed in Diagram 20.
Exploded view of the water/steam gauge and air valve assembly.
Parts list for the water/steam gauge/air valve assembly shown in Diagram 21.
Exploded view and parts list for the drain valve bridge web assembly.
Parts list for the drain valve bridge web assembly detailed in Diagram 22.
Lists the sections and page numbers for the Service Bulletins.
Contains a placeholder for service bulletins related to the machine.
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