RS20iInstallationandOperatingGuide
Page 110
RS20i Installation & Operating Guide Document # 9301H52900 Ver. 1.02
5.0 Maintenance and Troubleshooting
Check the Datasat Digital Entertainment Online Support site, at www.datasatdigital.com, for the latest
information on maintenance, troubleshooting, and RS20i software versions.
5.1 Routine Maintenance
Clean the touch screen as needed with a soft cloth and non-abrasive cleaning solution suitable for
cleaning LCD screens.
5.2 Troubleshooting
The following table provides troubleshooting data for the RS20i.
Table 42. RS20i Troubleshooting
Problem Solution
The Home screen
displays NoLock
See NoLock, page 111.
Volume control not
functioning
See Volume Control Not Functioning, page 112.
RS20i will not power
ON
Press and release the power button on the front panel. If the unit will not
power up, be sure the rear panel power switch is ON and the unit is
plugged into a working AC outlet protected by a surge protector. See
Powering ON the RS20i Processor, p
age 13.
If the RS20i is mounted in a rack and a breaker is used for the rack, make
sure the breaker is ON.
Verify the surge protector is powered and is working.
Try changing the RS20i power cord.
If power is getting to the RS20i but it still will not power ON, maybe the
fuse above the AC In connector (on the rear panel) is blown and/or the
input voltage setting is incorrect. See section 2.4.4 for more information or
call a qualified installer to check it.
RS20i front panel
display is too dim
The front panel display may be set to automatically dim. Gently touch the
display screen to brighten it.
No sound On the front panel display, verify that the RS20i is not muted (Mute button
text will be red if muted). Unmute by touching the Mute button.
Be sure the volume control level is not too low (-70dB). Turn the knob to
increase the volume.
Verify the RS20i is set to the correct input.
Alert: Over-
Temperature
See 5.2.1 Over-Temperature Alert, page 111.
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