settings (which are configured in Internet Explorer). If Internet Explorer can
access Internet then most likely the update mechanism wil
l work as well.
If your internal network will not allow access to the Ellisys software update site,
or if you are otherwise unable to access this site, please contact Ellisys at
support@ellisys.com
to request that a link to the latest BEX400 software be
21.2 Getting Technical Support
Ellisys technical support is available from the Ellisys website and E-mail, each accessible from
the BEX400 application. The user can access technical support from the Help menu, which will
open the default browser to the Ellisys technical support web page. In the event of a software
malfunction or crash, the user can easily and automatically compress pertinent application
information to be E-mailed to the Ellisys support team.
To access the technical support web page from the application:
1. Select Help | Contact support from the menu.
The default web browser opens to display the Ellisys technical support web page.
To send automated technical support information to Ellisys:
1. Select Tools | Prepare support info from the menu.
The Save-As dialog appears:
2. Select a convenient destination directory and click Save.
3. E-Mail the saved file to Ellisys at
support@ellisys.com.
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