Proline Prosonic Flow W 400 HART Diagnosis and troubleshooting
Endress+Hauser 129
Error Possible causes Remedial action
Connection via HART protocol is not possible. Missing or incorrectly installed communication
resistor.
Install the communication resistor (250 Ω)
correctly. Observe the maximum load → 155.
Connection via HART protocol is not possible. Commubox
• Connected incorrectly.
• Configured incorrectly.
• Driver is not installed correctly.
• The USB port on the PC is incorrectly
configured.
Observe the Commubox FXA195 HART
documentation:
Technical Information TI00404F
Connection to the web server is not possible. Web server is disabled. Use the "FieldCare" or "DeviceCare" operating tool
to check if the web server of the device is
enabled and enable if necessary → 73.
The Ethernet interface is incorrectly configured
on the PC.
‣
Check the properties of the Internet protocol
(TCP/IP) → 69.
‣
Check the network settings with the IT
manager.
Connection to the web server is not possible. The IP address is incorrectly configured on the
PC.
Check the IP address: 192.168.1.212 → 69
It is not possible to establish a connection to the
web server.
WLAN access data are incorrect. • Check WLAN network status.
• Log on to the device again using WLAN
access data.
• Check that WLAN is enabled for the device
and operating device → 69.
WLAN communication is disabled. –
It is not possible to connect to the web server,
FieldCare or DeviceCare.
WLAN network is not available. • Check whether WLAN reception is available:
LED on the display module lights up in blue.
• Check if the WLAN connection is enabled:
LED on display module flashes blue.
• Switch on instrument function.
No network connection or unstable network
connection.
WLAN network is weak. Operating device outside of receiving range:
Check the network status on the operating
device.
Parallel WLAN and Ethernet communication. • Check network settings.
• Temporarily enable only the WLAN as an
interface.
Web browser is frozen and no further operation
possible.
Data transfer is active. Wait until data transfer or current action is
finished.
Connection lost
‣
Check cable connection and power supply.
‣
Refresh web browser and restart if
necessary.
The web browser contents are difficult to read or
incomplete.
The web browser version used is not the best
option.
‣
Use correct web browser version → 68.
‣
Empty the web browser cache.
‣
Restart the web browser.
Unsuitable view settings. Change the font size/display ratio of the Web
browser.
No contents displayed in the web browser or
contents incomplete.
• JavaScript is not enabled.
• JavaScript cannot be enabled.
‣
Enable JavaScript.
‣
Enter http://192.168.1.212/servlet/
basic.html as the as IP address.
Operation with FieldCare or DeviceCare not
possible via CDI-RJ45 service interface (port
8000).
Firewall of the PC or network prevents
communication.
Depending on the settings of the firewall used
on the PC or in the network, the firewall must be
disabled or adjusted for FieldCare/DeviceCare
access.
Flashing of firmware with FieldCare or
DeviceCare not possible via CDI-RJ45 service
interface (port 8000 or TFTP ports).
Firewall of the PC or network prevents
communication.
Depending on the settings of the firewall used
on the PC or in the network, the firewall must be
disabled or adjusted for FieldCare/DeviceCare
access.
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