FARO
®
Laser Scanner Manual
148
Chapter 11: Error Messages
Chapter 11: Error Messages
Error Message Description Action
Internal Error: Invalid parameter The scanner parameters are
inconsistent.
Restart scanner. If the problem still
occurs after restart, contact FARO
Customer Service.
Distance measurement tolerance
exceeded
The white reference area on the
scanner‘s base gave inconsistent
measurements.
Check cleanliness of this reference
area, mirror, and lenses.
error The device could not be found. Restart scanner. If the problem still
occurs after restart, contact FARO
Customer Service.
Color acquisition failure Color acquisition has stopped
unexpectedly. Probably color
acquisition is not complete.
Save log file and contact FARO
Customer Service.
Out of time failure This indicates an internal scanner
error.
Restart scanner. If the problem still
occurs after restart, contact FARO
Customer Service.
Module Status Error Module Status Error: Data version
mismatch.
Internal scanner communication
problem. Please ask FARO
Customer Service for a firmware
upgrade.
Scanner Operation Failure Internal scanner error. Restart scanner. If the problem still
occurs after restart, contact FARO
Customer Service.
Command not executed Command could not be executed
because of a previous running scan
operation. A scan is still active, you
cannot start the next operation
now.
Wait until the scan has finished.
Scanner temperature too low Temperature of the scanner is too
low. Scanning is not possible.
Warm up the scanner before
further use.
Temperature too high Temperature of the scanner is too
high. Scanning is not possible.
Shut down the scanner and let it
cool down or check if the fan is
running. If not enable fan cooling
under Manage - Sensors -
Temperature.
Internal memory full The internal scanner hard drive is
full.
Try to free some space by deleting
wallpapers, operators, projects or
profiles. If that does not help,
please contact FARO customer
service.
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