Faro FocusM 70 - Appendix C: Industrial Service Policy

FARO
®
Laser Scanner FocusS 150 Manual
162
Appendix C: Industrial Service Policy
This Service Plan (hereafter, the “Plan”) is part of the Operating Manual for the
FARO manufactured product purchased from FARO TECHNOLOGIES INC.
(hereafter, “FARO”). The Plan and all of the optional additions, are subject to
the conditions in Appendices A, B, & C, and are subject to change. This
appendix refers to FARO’s service plans as written in the sales advertising
literature, and is meant to provide additional details that the literature does not
permit.
1.00The purchase of the Plan shall occur with the purchase of the FARO
products.
1.01The plan shall apply to systems exclusively created or authored by FARO.
1.02The plan shall include FARO product hardware only, and can not be
extended or transferred through the sale of any part of the system to a third
party unless the entire system has been sold or transferred.
1.03The plan shall not cover Hardware or Software which has been subjected
to misuse or intentional damage. FARO reserves the right to determine the
condition of all returned Hardware and/or Software.
1.04FARO shall determine the service method and contractor to service/repair
all hardware which is not directly manufactured by FARO. All outside
contractor terms and conditions are available from FARO and are incorporated
herein by reference.
1.05FARO shall not be responsible for any non-FARO authored software
which inhibits the operation of the system. Furthermore the plan will not cover
the re-installation of any software.
1.06The Hardware and Software are subject to changes in design,
manufacture, and programming. All updates are as follows:
a) Hardware - The Focus
S
150 and all of the associated optional parts, and
the Computer are not subject to updates.
b) Software - All computer programs, authored by FARO, which are used in
conjunction with the FARO provided Hardware, will be updated
(maintenance upgrades) for the life of the Purchaser’s current version. All
enhancement and functionality upgrades must be purchased.
c) 3rd Party Software - All computer programs not authored by FARO will
not be updated under the Plan. The purchaser is responsible for the
acquisition of all 3rd party software updates and warranty service or claims.
1.07In the event that FARO replaces any product or replacement product,
FARO retains all right, title, and interest in and to all products or portions of
products that were replaced by FARO.
2.00 Definitions
2.01“FARO” means FARO Technologies, Inc.